BRB Electrical

Glasgow-based company BRB Electrical Ltd. was formed in 2003 and has since developed expertise in the plumbing and heating industry. BRB services a number of sectors including commercial, industrial, leisure and residential. Its clients include building contractors, retailers and housing associations.

BRB’s team of dedicated engineers provide its customers with 24-hour support 365 days a year across Scotland. Currently half of BRB’s staff are using Joblogic, which has become crucial to the company’s day-to-day operations.

Why did they choose Joblogic?

BRB has now been using Joblogic for over 2 years after signing up in July 2018. Office Manager, Nicola Mallon, explained that they had previously used gas engineer software but found this to be too basic and couldn’t provide her and her team with adequate reporting functions and job forms. Without a proper reporting system, Nicola found it difficult to drive business decisions due to insufficient data.

Once Nicola discovered Joblogic, she booked a demo with one of our experts which she said gave her a good understanding of the benefits of the software before she switched providers. Joblogic appealed to Nicola as it could give her greater control over the ability to manage multiple customers and sites. One of the biggest benefits for Nicola was the ability to manage individual customer accounts and job costs more effectively.

What has been the biggest positive change?

Joblogic’s plumbing and heating software has helped BRB save time and money in its daily operations. Nicola was especially pleased with the diary management capabilities, which gives her more control over her engineers’ schedules. Nicola’s back-office team can now create a job, choose a customer and assign it to one of her engineers in a couple of clicks. This allows BRB to dispatch work far quicker which can greatly improve the productivity of Nicola’s staff and increase the number of jobs completed daily.