All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.

The system became harder to maintain as more sites were added.

Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.

Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.

Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.

NCG needed a structured, centralised system that could scale with 75+ services.

They required real-time visibility of maintenance and compliance.

The team wanted a solution that supports live job tracking and instant reporting.

They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.

NCG aimed to improve collaboration across departments and with external contractors.