Commercial & Residential 150 Users 9000 Employees
Energy supplier giant E.ON, are a leading provider of gas and electricity. Currently operating in 30 countries and serving a staggering 33 million customers, they provide services to commercial and domestic clients alike.
The 19-year-old company was originally founded in Western Germany and has enjoyed a remarkable rise to the top of the energy industry. E.ON are now considered one of the ‘big six’ UK power companies and an esteemed member of the Dow Jones Global Titans 50 Index. With 150 UK employees already using Joblogic, the software is quickly becoming an essential tool for E.ON’s UK-based operations.
Why Did They Choose Joblogic?
With a customer base of 4.3 million in the UK alone, maximising efficiency is crucial. The foundations of this can be built with effective field service software.
E.ON have been using Joblogic for the past two years. Prior to this, Operational Maintenance Manager Neil Sandy and his team were using Maximo as their software provider. The increasing cost of the mobile application led Neil to look elsewhere. This, along with a more user-friendly system were the key requirements in their search.
Since discovering Joblogic, Neil has been wholly impressed by the functionality and usability of the software. As many of E.ON’s engineers are required to visit remote locations, the offline capability of the mobile app has been extremely valuable.
What Has Been the Biggest Positive Change?
Joblogic’s electrician software has helped E.ON increase overall efficiency, as well as save valuable costs that can be repurposed. The offline mobile app has also enabled staff to carry out their tasks uninterrupted, without being reliant on a signal. As soon as they are back in range, all of the job information will be sent to the back office. This ultimately proved to be a crucial time-saver which allows each engineer to carry out roughly 60 more jobs each month.
The biggest improvement has been the time saved daily. Visibility of my staff thanks to live GPS and job tracking has helped me know where staff are at all times, as well as knowing which jobs are completed and outstanding. This has saved my electricians an extra hour per day, which has increased the number of daily jobs they can complete as well.
Operational Maintenance Manager
Which features have been most beneficial?
Joblogic's bespoke Mobile Forms enable E.ON’s field engineers to be compliant with all of the health and safety requirements prior to completing a task onsite. The mobile app allows forms to be custom made using the mobile form builder, giving management the freedom to create mobile forms that are adjusted to their specific industry requirements.
Joblogic's Mobile Engineer app has created live, two-way communication between members in the office and engineers in the field. Jobs can be deployed to E.ON’s engineers and reported on remotely, to ensure that all information is mistake-free.
The Mobile Engineer Tracking functionality enhances the visibility of E.ON’s field staff by tracking their mobile device to ensure managers know where they are at all times. This also provides a means of observing the engineers' productivity so they can be managed more effectively.
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