Accent Services

From £5M to £20M: How Joblogic Supported Accent Services’ Journey to Scale  Accent Services

Accent Services Ltd is a trusted provider of HVAC, electrical and maintenance solutions for commercial clients across the UK. With over 40 years of experience and offices in London, Manchester and Bristol, the company has built a strong reputation for quality service, technical expertise and long-standing client relationships.  

"We’ve grown from £5 million to £20 million, and Joblogic has scaled with us the whole way. It’s never held us back." - Ian Marriott, Managing Director, Accent Services

Managing Director Ian Marriott recognised that paper-based systems were limiting efficiency and oversight as operations expanded nationwide. Drawing on decades of hands-on experience, he led the transition to Joblogic to streamline workflows, improve visibility and reduce admin. The system now underpins Accent’s service delivery and plays a key role in supporting the business as it continues to grow. 

Why did they choose Joblogic? 

Accent Services adopted Joblogic’s field service management software to overcome several long-standing operational challenges that were hampering their efficiency, visibility and scalability: 

• Manual processes were slowing operations: Job scheduling, timesheets and purchase orders were all handled on paper. Joblogic’s job tracking software provided a centralised platform to digitise workflows and reduce admin for both office and field teams. 

• Visibility across the job lifecycle was limited: Without a unified system, it was difficult to track progress from quote to completion. Joblogic consolidated everything in one place, including engineer notes, purchase orders, reports and site photos. 

• Invoicing was inefficient and time-consuming: The finance team had to enter invoices manually into Sage, which consumed hours each week. Joblogic’s integration reduced this to minutes by enabling batch posting directly from the platform. 

• Reporting and insights were hard to access: Financial and operational data had to be manually compiled, slowing down decision-making. With Joblogic, the team gained instant access to live reports, filtered by client, job or timeframe. 

• The business aimed to go paperless: Ian Marriott set out to eliminate paper from day-to-day operations. Today, the service team works 95 percent paper-free, improving sustainability and removing the need for physical storage. 

What are the biggest improvements they’ve seen? 

Since adopting Joblogic’s facilities management software, Accent Services has seen measurable improvements in their day-to-day efficiency, team coordination, and service delivery: 

• Scaled seamlessly with Joblogic: As Accent expanded from £5 million to £20 million turnover, the business maintained high performance across three offices without needing to restructure its workflows or increase admin overhead. 

• Accelerated invoicing and improved cash flow: The finance team now processes invoices in a fraction of the time, reducing bottlenecks and payment delays without increasing their headcount. 

• Clearer operational oversight: Teams can instantly view the full history of a job, enabling quicker responses, better collaboration and fewer internal queries. 

• Lean, paperless service delivery: With digital workflows embedded across the service team, paperwork has been reduced by 95%, saving time and removing the need for physical storage. 

• Proactive service with planned maintenance software: Joblogic’s planned maintenance software enables the team to schedule routine jobs in advance, helping them avoid last-minute issues and maintain consistent service quality. 

• Data-backed decision-making: Managers access performance metrics in real time, enabling more agile planning and faster resolution of issues. 

Looking ahead, Accent plans to expand their use of Joblogic further. With support from the Joblogic team, they’re developing payroll integration, building custom dashboards and bringing more departments onto the system. For Managing Director Ian Marriott, the value lies in having a platform that grows with the business, adapts to its needs and allows teams to stay focused on delivering a high standard of service. 

What are their most-used features? 

With Joblogic fully embedded into their operations, several core features now drive Accent Services’ daily workflows: 

• Job Management: The team manages every stage of the job lifecycle, from logging and scheduling to completion and invoicing, while maintaining full visibility of quotes, purchase orders, engineer activity and site photos. 

• Accounts Integration: The finance team posts invoices directly to Sage in batches, eliminating manual entry and significantly speeding up processing. 

• Mobile App: Joblogic’s mobile engineer app forms the backbone of Accent’s mobile workforce management, allowing engineers to complete job sheets, log time and upload site photos while on the go. 

• Reporting & Dashboards: Managers track performance, costs and operational metrics in real time. They customise, filter and export reports to support smarter decisions. 

• Timesheets: Engineers record their working hours digitally. The team is integrating this data with payroll to improve job cost tracking. 

• Customer Portal: Clients access job updates, documents and service records in real time, which reduces admin queries and improves transparency.