The story in brief

Dakro Environmental Ltd specialises in Legionella control and air hygiene and is a well-established and respected name within the water treatment industry. Based in the West Midlands and founded in 1998, the company has built a strong reputation for delivering reliable, compliant, and high-quality services across a wide range of sectors.

Working predominantly with commercial clients, Dakro supports organisations including large corporations, schools, hospitals, hotels, and facilities management companies, helping them maintain safe and hygienic environments in line with strict regulatory standards. Alongside its commercial work, the business also provides boiler servicing for private customers, offering a well-rounded service that spans both commercial and domestic needs.

With decades of industry experience and a focus on operational safety and efficiency, Dakro continues to play a key role in helping its customers manage water and air hygiene risks, ensuring systems remain compliant, effective, and fit for purpose.

Their Challenge

Dakro needed a system that could replace a bespoke local solution and support more of the workforce using it at the same time, with information visible in real time across the business.

How Joblogic helped

Joblogic gave Dakro one platform that could cover what would typically take multiple software packages, with real-time access for users and fast support when the team needed help.

The outcome

Joblogic is becoming central to Dakro’s day-to-day operations, helping the business work more efficiently through real-time visibility and wider adoption across the team.

Why Dakro Environmental chose Joblogic

Modernise their outdated system

Modernise their outdated system with real-time job tracking.

Automate

Automate invoicing and customer communication.

Reduce the administrative workload

Reduce the administrative workload and free up resources for core service delivery.

The decision was driven by the desire

The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.

Challenge & Opportunity

Challenge

Dakro needed to move on from a bespoke local system and give more of the team real-time access to job information without adding admin.

Bespoke system no longer fit day-to-day needs

Needed more users working in the system at once

Limited shared visibility across office and field

Admin burden from managing assets and records

Needed dependable planning to avoid missed tasks

Opportunity

Dakro needed one platform to manage jobs, assets, planned work, and ordering with live updates across the business.

Put job information in one place with live updates

Capture asset details on site and build a full register

Improve job costing and tracking from start to finish

Use planned maintenance scheduling to allocate work quickly

Speed up parts ordering through mobile selection and back-office alerts

The Joblogic features Dakro Environmental uses most

Asset Management

Joblogic’s Asset Management has aided Dakro significantly in their day-to-day management. Details of each asset can be easily recorded by engineers on-site which are then sent to the back-office and added to a fully comprehensive asset register. This allows management to keep track of their valuable equipment, as well as reducing the time-consuming administrative burden in the process.

Job Costing

Job Costing and Tracking has now been simplified by facilitating full data transparency between managers, engineers and customers alike. With real-time access to job information from creation to completion, all parties remain well informed of the progressive status of each task.

Planned Preventative Maintenance

The Planned Maintenance functionality of Joblogic’s property maintenance software has been crucial in Dakro’s operations by quickly identifying and allocating the correct engineer to each outstanding task using the platform’s drag and drop scheduler. This has ensured that no task is ever missed.

Purchase Order

Dakro have also saved time with Purchase Ordering by giving engineers the ability to select parts that are needed on-site from a full parts library on their mobile device. This alerts the back office that parts are required and they can turn this into an order instantly.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Dakro Environmental

Joblogic has helped Dakro run day-to-day operations with clearer visibility, simpler admin, and better control of assets, jobs, and planned work.

Real-time visibility for the team: Users can view job information as it updates.
Better asset control: Engineers record asset details on site to build a complete asset register.
Clearer job costing and tracking: Improved transparency between managers, engineers, and customers from job creation to completion.
More reliable planned maintenance: Drag and drop scheduling helps allocate the right engineer and helps prevent missed tasks.
Faster purchase ordering: Engineers can select parts on site from a parts library, triggering action for the back office.
Smoother adoption: Fast support helps resolve issues quickly and keeps teams confident using the system.

“One of the best things you offer is the instant feedback and help. There’s nothing worse than implementing a new system or trying to embrace it and getting stuck and becoming frustrated. If you were taking on a brand new system with no one to help you, you’d say ‘let’s just bin this and go back to the old way’. Instead, because of instant help, the small problems can be resolved quickly and you can move on so you keep the trust in the process and in the software. It’s really important to destroy those niggles one by one as soon as they occur so you can build more trust in the system.”

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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The story in brief

Why Dakro Environmental chose Joblogic

Challenge & Opportunity

“For us, Joblogic covers what would normally take two or three different software packages.”

Trevor Field