Koolmax Group is a Bolton-based HVAC and refrigeration specialist with over 20 years of experience in the industry. The business supplies refrigeration products to more than 3,000 stores across the UK and provides both planned preventative maintenance and reactive maintenance services to help customers keep essential equipment running smoothly.

With such a large customer base, Koolmax Group needed a more efficient way to manage high volumes of maintenance work, emergency callouts, engineer schedules and warranty information. Before using Joblogic, keeping all callout information in one place was a challenge, and the back-office team needed a faster way to log jobs, assign engineers and keep work moving without delays.

By using Joblogic’s field management software, Koolmax Group has improved scheduling, job tracking and communication between the office and engineers in the field. Engineers can now receive full job details on their mobile phones or tablets, update jobs remotely and complete more work each day, helping the business increase its average daily engineer job count from three to up to four or five completed jobs.