Field service management (FSM) software is a connected system that provides staff with the right information instantly and at the click of a button. It allows businesses to manage their field-based services more easily by automating work orders and associated costs and increasing the visibility of ongoing work. Are your field engineers and office team disconnected? Does it result in data duplication, excessive paperwork and low productivity? Read on to learn more about the state of your company and the solutions you can use to increase efficiency within the field.
Regardless of the type of field service business you run, whether it’s in the UK or elsewhere, you should ask yourself the following questions to evaluate where your company stands:
- Do you have detailed data to determine if you’re meeting key performance indicators (KPIs)? In other words, do you have sufficient data that shows where you are and where you want to be?
- Do you spend a sufficient amount of time planning your business? How much time, if any, do you spend on strategy?
- Can you determine which clients are most profitable? Do you have detailed records that reveal what you net on each client project?
- When an engineer leaves, do things go smoothly during the transition process? Do you struggle to transfer the routine of the previous engineer to the next one?
If you answered “yes” to all of the questions – well done! If there have been a few “no’s”, you should try and analyse how you could improve these points. However, if you answered “no” to most of the questions, your business may need some help with staff management, data analysis and data storage.
When it comes to managing your company, field service management software can be the magic tool that saves you time and many headaches. You will be able to focus more on the important elements of your business, such as customer profitability, job costing and field staff productivity. You will have enough time to set the most important KPIs for your business and will be able to regularly compare them against your current figures. This way you’ll not only improve your ROI, but you will get to know your business better than ever before.
Benefits of Field Service Management Software
Helps You Evaluate KPI's
From the hours your mobile workers spend on the road to the amount of time they spend on projects, you need key performance indicators to determine if your company is on track. However, you can’t measure profitability if you don’t have the right and nicely organised data.
With suitable field service management software, you gain the ability to capture important activities. This will let you review the recorded status updates and evaluate engineers’ performance. You will be also able to easily determine if you’re meeting your KPIs and act accordingly.
Reveals Client Profitability
Some clients are going to drain more of your time while creating less revenue. That’s a fact. But you can’t segment your clients based on their profitability without a reliable tool that would enable you to log each and every project with the smallest details. Joblogic's field service management software is such a tool!
For instance, service tracking shows each step in a project, allowing you to see how much of your engineer’s time is being consumed on a given job. Avoid combing through your files for invoices, worker hours and other data on your clients. Simply use our software to find the data you need.
Helps You Save Time For Planning
When your back office produces inordinate amounts of paperwork for scheduling, status updates and more, your office workers won’t have time to free you up for strategic planning. However, cloud-based management software can eliminate stress for your back office.
Joblogic, for instance, allows you to schedule a job, find previous information on a client and send an engineer the task to his or her mobile device. This improves efficiency for your back office and ultimately helps you allocate your time towards strategy.
Keeps Experience in Your Company
Seasoned engineers are an asset to your field service company. But the more dependent you grow on a mobile worker, the more vulnerable your company becomes if that engineer leaves or retires.
A productivity tool allows you to document the tasks of an experienced engineer. Even if the engineer goes away, you’ll avoid merely reacting to the event. Instead, you’ll know that your software has captured his or her experience – all tasks have been recorded so you can pass on the information to the next employee.