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When it comes to managing your business, field service management software can save you both time and money. Is your mobile workforce and back-office team often disconnected? Do you struggle with managing job information and customer service data? Try Joblogic for free and discover cloud-based software built for your field service business.
What is Field Service Management Software?
Field service management (FSM) software is a connected system that provides staff with the right information instantly and at the click of a button. It allows businesses to manage their field-based services more easily by automating work orders and associated costs and increasing the visibility of ongoing work. Field service software makes it easy for managers to allocate field tasks to workers and monitor their performance. Your workforce can, in turn, use it to find information about each task, report on their work, and optimise the time and resources allocated for each job.
Ramp up Workforce Efficiency
Field service management solutions bring a wide range of benefits to your operation. They deliver:
- Greater productivity: Joblogic gives you total control over your field-based operations. You can prioritise and assign work orders to your mobile workforce in minutes thanks to cloud-based scheduling. With increased visibility of staff and ongoing work, you’ll also be far better placed to react to unforeseen challenges arising at the last minute.
- Better asset visibility: By accessing and sharing valuable asset data, you’ll always be a step ahead of your competitors. Field service management software helps you to detect any issues, trends and potential actions that may be required to maintain assets more efficiently.
- An empowered workforce: Service software solutions, like Joblogic, enable your entire workforce to be connected in real-time. This enables office staff to provide mobile workers with all the information they need while they're working in the field. Engineers, in turn, will become more confident in their service delivery thanks to improved support and communication.
Prioritise Customer Experience
It's not only your workforce that will benefit from field service management software. Your customer service levels will also see marked improvements. Perhaps the biggest benefit is the ability to improve customer experience. Field service software can enhance interactions between a business and its customers by allowing them to communicate in real-time. This can be done via the online client portal which allows customers to check on work progress updates at their leisure. They can review SLAs, quotes, invoices and other relevant information as well as make new purchase order requests. The portal eliminates the need for constant phone calls and lets your workforce focus on the task in hand.
Field service management software provides businesses with a dynamic scheduling solution. Using a simple drag-and-drop interface, managers can allocate resources more efficiently and achieve goals based on time, location, availability and service levels. Never miss another deadline by engaging staff at the right time, every time.
Organisations should aim to have complete visibility of their key assets at all times. In doing so, they'll be more proactive in dealing with issues as they occur. Joblogic can simplify field service management by giving your team access to important asset details such as location, working status and usage levels. This helps you to react to new problems before they can develop.
Joblogic lets you capture and analyse data at every point of field service delivery. With fantastic visuals and custom dashboards, you'll have a 360-degree view of your company's performance levels. You can zero in on client profitability, engineer productivity and many more KPI metrics. This allows you to drive field service management with more informed decisions.
Workforce management solutions, like Joblogic, allow field staff and the back office team to communicate seamlessly. Our world-class mobile app makes data capture simple and allows information to be shared between team members in real-time. This ensures that field services are always delivered effectively.
Joblogic's software helps your business manage all outstanding jobs effectively regardless of whether they’re planned or responsive. You’ll be able to understand the specific job tasks, skills required and previous service histories as well as the related costs and materials. This helps you to deliver your services with both clarity and confidence.
Field service management software makes quoting for jobs so simple. With Joblogic, your engineers can raise new quotes via the mobile app and send them to the back office for pricing and approval. Quote templates can be fully customised to include specific services, tasks and other attachments (such as notes, photos and videos). You can also add your own branding to make your business really stand out.
With in-built invoicing and accounts package integrations, it's easier than ever to manage your business finances. As soon as jobs are completed on-site, your field engineers can raise a new invoice which, once approved by the office, can be immediately sent to a customer. Invoice templates can be custom-built and detail all billable services. You can even create automated invoices for recurring jobs.
Field service management software provides a holistic view of your inventory, making it easy to spot any gaps or parts shortages. If a part you need isn't in stock, your team has direct access to the supplier's catalogue and can order new parts immediately. Your mobile workforce can also raise purchase requests with the office as and when they require parts to complete a job.