Q Property Services Ltd. | Happy Customers | FSM Software

The story in brief

Q Property Services is a Surrey-based building maintenance specialist, providing comprehensive building and construction services for customers across the private and public sectors. The business supports a wide range of organisations, including local authorities, public services and utilities companies, delivering everything from maintenance and repairs to major refurbishment projects.

With planned and reactive services available 24/7, 365 days a year, Q Property Services needed a system that could help manage a consistently high volume of jobs while keeping information accessible across the business. As the team continued to grow and service demand increased, having a central place to manage job details, customer information, engineer updates and operational data became essential.

After using Joblogic’s desktop system for many years, Q Property Services moved to Joblogic’s cloud-based platform to improve accessibility, speed and efficiency. With features such as dynamic reporting dashboards, the mobile engineer app and job costing, Joblogic has helped the team reduce paperwork, improve communication between the office and engineers, and process more jobs each day.

Their challenge

Prior to Joblogic, QPS relied on paperwork and legacy desktop systems, which made finding job information slow and limited the speed at which tasks could be processed.

How Joblogic helped

Joblogic’s cloud system made job information easier to access from any location and device. Engineers in the field and office staff could view up-to-date job details, reducing delays, improving communication and helping the business automate time-consuming tasks.

The outcome

The team now processes more jobs per day than before and almost all information has moved off paper and into Joblogic. Staff can quickly access job histories and KPI dashboards, helping them work more effectively and make better decisions.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

Challenge & Opportunity

Challenge

Q Property Services needed a more modern way to manage information because paperwork and legacy desktop systems were slowing the business down and making it harder to share job information broadly.

Paper-based records made retrieving job histories slow and error-prone

Desktop-only systems limited access to job details from outside the office

Office teams spent too much time on manual admin tasks

Communication between field engineers and office staff was not always timely

Manual reporting made it harder to track performance and KPIs

Opportunity

Joblogic gave Q Property Services a modern system that makes information accessible anywhere and helps reduce paperwork, speed up tasks and improve visibility for both office teams and engineers.

Digital job records are available instantly to all users

Cloud access means engineers and staff can view jobs from site or office

Office tasks can be automated, reducing admin time

Mobile updates support faster communication between field and office

Dashboards provide clear insight into performance trends

The Joblogic features Q Property Services uses most

Dynamic Reporting Dashboards

Dynamic dashboards have played a major role in the rapid growth of QPS. Ken and his team have access to an extensive custom-built reporting platform which has allowed users to visualise company data and make informed business decisions. All important KPI’s can be analysed in real-time, including engineer productivity, job profitability and highest value customers.

Mobile Engineer App

Joblogic's mobile engineer app has given QPS live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.

Job Costing

Using software for job costing has made it easy for QPS to track costs against even the smallest of jobs. It can automatically feed time and associated costs into reports and invoices to help make the tracking and reporting process as seamless as possible.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Q Property Services moved from paperwork to fast, digital access across jobs and reporting with Joblogic

The story in brief

Our Approach

Challenge & Opportunity

“Joblogic has completely changed the way we access our information. Almost all of our information is now stored digitally, and we now have just 3 shelves in the whole office.”

Ken Davies