The story in brief

Midlands Catering Equipment is a Northampton-based specialist in commercial catering equipment, providing a wide range of services including equipment installations, repairs, refrigeration maintenance, and gas safety inspections. With a strong reputation for reliability and technical expertise, the company supports businesses and organisations that rely on safe and efficient kitchen operations.

The team works closely with clients to ensure that commercial kitchens remain compliant, functional, and operating at peak performance. Their services cover both planned maintenance and reactive repairs, helping customers minimise downtime and extend the lifespan of their equipment.

Midlands Catering Equipment predominantly supports the education sector, working with schools, colleges, and other educational institutions that require dependable catering facilities to serve large numbers of people every day. Alongside this, the company also works with hospitality clients, including high-profile venues such as Silverstone, providing specialist equipment services in fast-paced and demanding environments.

Their Challenge

Midlands Catering Equipment wanted to move away from a competitor platform that was not delivering the usability and functionality they needed. They also required stronger asset management and a customer portal that was easy for clients to use.

How Joblogic helped

Joblogic provided a more intuitive system, plus a customer portal and mobile app. Customers can log jobs, sign off quotes, and check invoices, while the team can manage assets and produce lifecycle reports to support planning.

The outcome

Customer satisfaction improved through better transparency and live information. Asset visibility also improved, helping customers plan repairs and replacements more efficiently.

Why Kershaw Mechanical Services chose Joblogic

Modernise their outdated system

Modernise their outdated system with real-time job tracking.

Automate

Automate invoicing and customer communication.

Reduce the administrative workload

Reduce the administrative workload and free up resources for core service delivery.

The decision was driven by the desire

The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.

Challenge & Opportunity

Challenge

NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.

All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.

The system became harder to maintain as more sites were added.

Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.

Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.

Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.

Opportunity

NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.

NCG needed a structured, centralised system that could scale with 75+ services.

They required real-time visibility of maintenance and compliance.

The team wanted a solution that supports live job tracking and instant reporting.

They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.

NCG aimed to improve collaboration across departments and with external contractors.

The Joblogic features M&E Maintenance uses most

Invoicing

Previously it's taken M&E Maintenance up to 4 to 6 weeks to finalise invoices following the completion of a job. Now that process is reduced to within a day or week depending on the type of work they have. This has greatly improved the businesses' cash flow and has freed up more resources daily.

Job Scheduling

With powerful planning features available including the ability to create full site asset registers and weekly planning reports for schedulers and customers, M&E Maintenance can now ensure that no task is missed during the day, week or month.

Mobile Engineer App

With a responsive mobile app that works offline on smartphones or tablets, M&E’s field engineers can be up to speed with all aspects of a job ahead of their site visit. They can easily receive equipment information, a full site history and industry-standard service sheets in real-time.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Midland’s Catering Equipment

Joblogic has helped Midlands Catering Equipment improve customer experience and strengthen asset management with clearer visibility for everyone.

Improved customer satisfaction: Clients can see live updates on performance and activity.
Enabled customer self-service: Customers can log jobs, approve quotes, and check invoices through the portal.
Improved asset visibility: Customers can view up-to-date information on how assets are being managed.
Supported lifecycle planning: Asset lifecycle reports help plan repairs and replacements more efficiently.
Better day-to-day usability: A more intuitive system supports engineers and back office teams.
Mobile working included: The mobile app supports updates and working on the move.
Backed by 24/7 support: Access to support and resources helps the team get the most from the platform

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Midland’s Catering Equipment

The story in brief

Why Kershaw Mechanical Services chose Joblogic

Challenge & Opportunity