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The story in brief
APSFM, founded by Scott Anderson, pictured to the left, has been running nationally for over 15 years and has provided first-class planned, reactive, and compliance maintenance services to a variety of business sectors, which include retail, commercial, offices, leisure, insurance, property management, and FM.
01
Their Challenge
APSFM has been using Joblogic for over 15 years. Office manager, Grace Bates, explained that prior to utilizing Joblogic, APSFM had been using spreadsheets rather than field service management software for their operations. The team were looking for a user-friendly solution for quoting, reporting and forms so Joblogic was the obvious choice. The upgrade to Joblogic has increased productivity by streamlining processes and increasing visibility and efficiency.
02
How Joblogic helped
Grace and the rest of the APSFM team can now quickly and conveniently create and share quotes and reports between the workforce as well as their clients and suppliers. The time and hassle saved has increased satisfaction among APSFM’s workforce and customers.
03
The outcome
A big aspect of Joblogic that APSFM found appealing was the mobile app. Grace explained that Joblogic enabled their engineers to view their planners as well as provide updates for works carried out for their clients in real-time.
Why Anderson Property Services (Scotland) APSFM chose Joblogic
Modernise their outdated system
Modernise their outdated system with real-time job tracking.
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Automate
Automate invoicing and customer communication.
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Reduce the administrative workload
Reduce the administrative workload and free up resources for core service delivery.
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The decision was driven by the desire
The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.
Challenge & Opportunity
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Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features Anderson Property Services (Scotland) APSFM uses most
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Job Costing
Using Joblogic software for job costing has made it easy for APSFM to track costs against all of their jobs. APSFM use the software to automatically feed time and costs into reports and invoices. This helps make tracking and reporting as streamlined as possible.
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Job Tracking
Joblogic’s job tracking software enables multiple members of one team to simultaneously log in and track the progress of work orders in real-time. Grace and her team can all see the status of each job throughout its lifecycle from creation to completion. This makes it very easy to keep both APSFM’s customers and managers updated on job progress. An invoice can be sent instantly upon completion as well.
Dashboard Reporting
Joblogic’s dynamic dashboard reporting revolutionised APSFM’s operations. Grace and her team now have access to a cohesive, custom-built reporting platform which enables them to increase efficiency by visualising company data to make informed decisions. APSFM analyse all their important KPIs in real-time, empowering Grace and her team to make more informed business decisions.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
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Plan & Design
Review processes and align technology to client needs
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Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
Grace Bates
Office Manager
Grace Bates
Office Manager
