Plumbing & Heating
Commercial & Residential 29 Users
Walker Gas Services began using Joblogic in 2006 to implement a new and improved system for managing the work cycle, from call logging and job scheduling through to invoicing. In 2009, the decision was made to invest in Joblogic’s mobile plumbing and heating software. This has helped to provide the office with a fully integrated and real-time interface between themselves and engineers in the field.
An absolutely fantastic product – a must for any service company who wants to save money and increase cash flow. As a result of Joblogic, the business is running much more efficiently, saving on paperwork and unnecessary journeys to the office.
Owner - Walker Gas
About Walker Gas
Walker Gas Services is a provider of central heating services, gas services, drainage services, plumbing services and electric work at complete emergency 24hr cover throughout Scotland. They are also specialist providers of emergency services for plumbing, drainage and central heating.
Benefits of Using Joblogic
Joblogic’s software is very user-friendly and enables the effective management of your mobile workforce. Walker Gas Services engineers use the system’s PDAs to progress a job from start to finish.
- The real-time interconnectivity with the back-office means that engineers can save time by minimising their trips to the office.
- Paperwork is eliminated through automation of the job cycle.
Customer satisfaction has improved since the use of Joblogic. Work is completed more efficiently and Landlord’s Gas Safety Certificates can be emailed automatically as soon as a job is complete. It is a much easier system for housing associations and letting agencies who have significant volumes of these forms.
Walker Gas Services is also able to effectively manage its relationship with Homeserve (which outsources work to Walker Gas Services engineers) using Joblogic. Jobs can be sent electronically and tracked, which is important as they receive 300-400 each month. The company also uses TrakLogic which gives visibility over its motor fleet and helps them analyse fuel costs to improve efficiency.
Which features have been most beneficial?
Joblogic has allowed Walker Gas engineers to captures timesheet details, job notes, photographs and signatures easily whilst in the field. This information can be sent to the back-office team in real-time to allow complete transparency across the business. This is also a huge time saver.
Joblogic has the ability to produce bespoke mobile forms, such as gas safety certificates. This has saved crucial time that engineers would have otherwise spent doing admin-related tasks. It has also ensured that the businesses' field staff are fully compliant whilst working on-site.
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