Guardian Environmental Services Limited

Guardian Environmental Services is a Bedfordshire-based facilities maintenance company providing nationwide services in gas, HVAC, electrical and facilities services. With rapid growth and a 24/7 emergency response service, the business began facing mounting challenges in scheduling, communication, and job management.

As Guardian expanded its engineer network across the UK, manual processes became increasingly inefficient. "We needed full visibility and faster communication to sustain our growth," the team explained.

Since implementing Joblogic, Guardian has eliminated paperwork, centralised its operations and gained real-time oversight across every stage of the workflow, from planning and quoting to job completion and invoicing.

Why they chose Joblogic?

As Guardian expanded from a regional FM provider into a nationwide operation, the need for visibility, speed, and control grew significantly. With engineers across the UK provide planned maintenance and a guaranteed 24/7 reactive service, traditional paper-based processes soon became a major barrier to productivity.

“Engineers previously had to visit the office just to collect their job sheets. That simply wasn’t sustainable,” the team explained.

Guardian selected Joblogic to introduce structure, scalability, and efficiency to its operations. The system quickly became essential across five key areas:

• Real-time job tracking and visibility for both office and field teams
• Centralised workflows for planning, quoting, and communication
• A fully paperless system, consolidating documents and data in one place
• Mobile tools enabling engineers to complete jobs in the field efficiently
• An intuitive interface, easy for new staff to adopt quickly

For Guardian, Joblogic has become more than a scheduling tool. It is now a core operational platform supporting every job from initiation to completion, enabling business growth without extra administrative tasks.

What are the biggest improvements they’ve seen?

By growing with Joblogic, Guardian has seen major gains in efficiency, job control and customer communication.

• 30% reduction in admin time. By digitising job sheets and centralising records, Guardian has saved hours of manual work each week across its office and field teams.
• Faster, more effective scheduling. Real-time job tracking and the route planner help the team allocate work quickly, even for urgent reactive call-outs. “The route planner has been invaluable”, the team said.
• Improved communication in the field. Engineers can view job details, asset history and compliance forms from their devices. This improved first-time fix rates and reduces delays.
• A fully paperless operation. Information that was once stored across drawers and spreadsheets is now centralised and easy to find. “Now it’s all gathered together under a few tabs,” the team shared.
• Better customer visibility. Clients use the Joblogic portal to track job progress, access documentation, and stay informed without needing to contact the office. “Customers speak favourably of the portal and how it gives them full visibility.”

Joblogic is well laid out, simple to use and everything links together in one place. It’s easy to find what you need, and that’s made a big difference to how we work - Louise Goodman, Operations Team Manager

What are their most-used features?

Guardian relies on Joblogic’s core features to manage jobs efficiently, improve engineer visibility and deliver better service to clients across the UK:

• Joblogic scheduling software: Guardian uses Joblogic’s drag-and-drop scheduler to manage both planned maintenance and reactive jobs. The planner provides a clear view of engineer availability and qualifications, making it easier to allocate work effectively. The route planner has been particularly valuable for coordinating call-outs alongside scheduled visits.
• Job tracking software: Real-time tracking allows the office team to monitor job progress, update statuses and stay connected with engineers in the field. This has improved visibility and helped reduce delays across the job lifecycle.
• Customer portal: The portal gives Guardian’s clients instant access to job updates, documents and contract performance. It has helped reduce the volume of inbound queries and improved the customer experience by offering full visibility.
• Asset maintenance software: Engineers use QR-coded asset registers to access equipment data directly from their mobile devices. This makes it easier to view asset history, record updates and complete compliance tasks while on site.
• Invoicing and quoting software: Joblogic supports Guardian’s finance team with batch invoicing and integrated quoting. Completed jobs flow seamlessly into the invoicing module, reducing admin time and improving billing accuracy.
• Mobile engineer app: With a mobile workforce operating nationwide, Guardian depends on Joblogic’s app to keep engineers connected. The app provides access to job sheets, asset records, checklists and compliance forms in the field, enabling faster job completion without returning to the office.