Response Building Maintenance Services (Scotland) Ltd

"Before Joblogic, tracking our engineers relied on endless time sheets and manual processes - it was a nightmare. Now, everything is digital, reducing our admin workload and making job tracking easy."  - Ashley Swanson

Response Building Maintenance Services (RBMS) has been a trusted name in multi-trade property maintenance, repair, and refurbishment since 1996. Serving Housing Associations, Commercial, and Industrial clients across Scotland, Response Building Maintenance Services prides itself on offering a one-point-of-contact service that takes the hassle out of coordination.  

Ashley Swanson, who has been with the company for a little over two years, reflects on how the integration of Joblogic into their operations has revolutionised their workflow. With RBMS having used Joblogic since 2019 - almost six years now - the impact it’s had is self-evident in their day-to-day operations. 

Ashley explains that the decision to implement Joblogic was driven by the need to overcome longstanding challenges associated with manual processes. They wanted to:

• Automate their routine tasks: Joblogic has bridged the gap in managing time sheets and manual tracking - a process that was once a complete nightmare. Repetitive tasks are handled efficiently, freeing the team from tedious data entry. 
• Save on staff costs and time: By cutting down on cumbersome admin work, Joblogic has enabled them to save significant time and reduce staffing expenses. This shift allows team members to devote more energy to delivering quality service rather than being bogged down by paperwork. 
• Gain better operational insight: With Joblogic, RBMS accurately tracks work hours and job statuses, giving them clear and actionable insights. This enhanced visibility has been completely invaluable for understanding and managing day-to-day operations, helping the team quickly identify bottlenecks and streamline workflow. 
• Improve communication: With an instant documentation process in place, Joblogic streamlines communication between field engineers. This ensures that updates on job statuses and hours worked are shared in real time, enhancing overall coordination and efficiency. 

The impact of Joblogic 

Since adopting Joblogic, RBMS has seen several significant improvements, such as: 

• Eliminated manual time sheets: Joblogic has removed the need for paper-based tracking, ending the frustration of managing endless time sheets and making job tracking much easier. 
• More accurate tracking: The platform has significantly improved the ability to track work hours and job statuses, ensuring that the team has a clearer picture of ongoing tasks. 
• Easier crew management: Keeping track of large teams - whether consisting of 75, 100, or more field engineers - is now far simpler, making workforce coordination simpler and more effective. 
• Smoother daily operations: Joblogic automates tracking, greatly reducing their admin workload and streamlining daily operations. 

Key features driving success 

Joblogic’s impact at RBMS comes down to a few key features that have made daily operations easier and more efficient, including: 

• Automated process management: Routine tasks that once required endless time sheets and manual tracking are now handled automatically, freeing up the team to focus on more critical work. This feature bridges the gap by accurately tracking hours and job statuses, eliminating the admin burden and ensuring data is captured seamlessly. 
• Efficient workforce tracking: Joblogic simplifies the challenge of keeping track of large crews by providing clear visibility on where each team member is and what they’re working on. This streamlined tracking system helps managers coordinate resources effectively and ensures that every worker is accounted for in real time.