The story in brief

Hockley Building Services Ltd is a Birmingham-based facilities management specialist, delivering a wide range of building engineering services to clients across the UK. Established in 1994, the company has built a strong reputation within the facilities management industry, providing expertise in electrical services, design and management, and renewable technologies.

Serving a diverse portfolio of commercial, leisure and industrial clients, Hockley Building Services focuses on delivering high-quality engineering solutions, from installation and system design through to ongoing service and maintenance. The business also provides a 24-hour, 365-day reactive call-out service to ensure critical issues can be resolved quickly and efficiently.

Today, the company employs a team of 47 staff, the majority of whom are experienced mechanical and electrical service engineers supporting operations nationwide.

Their Challenge

Before Joblogic, Hockley operated without a software provider. As service demands increased, they needed a faster way to handle office tasks, improve job oversight, and reduce time spent on admin and manual data entry.

How Joblogic helped

Joblogic introduced a web-based system and mobile app that improved speed, connected office and field activity, and enabled better reporting. Key areas included dashboards for KPI visibility, planned maintenance scheduling, and asset management captured on site.

The outcome

Hockley improved productivity and sped up time-consuming office tasks. The team also gained quicker invoicing and monthly performance reporting, alongside stronger control of asset records and operational visibility.

Why Hockley Building Services chose Joblogic

Modernise their outdated system

Modernise their outdated system with real-time job tracking.

Automate

Automate invoicing and customer communication.

Reduce the administrative workload

Reduce the administrative workload and free up resources for core service delivery.

The decision was driven by the desire

The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.

Challenge & Opportunity

Challenge

Hockley needed to move from manual ways of working to a faster system that could reduce admin and improve job control as the business grew.

No software provider in place previously

Time-consuming office tasks slowed the team down

Manual data entry created unnecessary admin

Limited visibility of costs and performance before job completion

Asset records were harder to manage consistently

Opportunity

Hockley needed one platform to speed up office work, improve scheduling and reporting, and connect teams through real-time updates.

Speed up day-to-day admin and processing

Improve job oversight and cost visibility

Enable faster invoicing and performance reporting

Build clearer KPI reporting for better decisions

Strengthen scheduling, mobile updates, and asset management

The Joblogic features Hockley Building Services uses most

Dynamic Reporting Dashboards

Dynamic dashboards have played a major role for Hockley. Peter and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise their data and make informed business decisions. They can analyse their important KPIs, such as engineer productivity, job profitability and highest value customers.

Planned Preventative Maintenance

Planned Maintenance functionality of Joblogic has aided Hockley in promptly identifying and assigning the right engineer to each job with a drag and drop scheduler. This lowers the risk of any task being missed, or an engineer arriving late due to travelling long distances.

Asset Management

Joblogic's Asset Management functionality has proved to be an essential element of Hockley’s day-to-day management. Details of each asset are easily recorded by engineers on-site which in turn can be relayed to the back-office and added to a fully comprehensive asset register. This helps management keep track of their valuable equipment and also removes a time-consuming administrative burden in the process.

Mobile Engineer App

The mobile engineer app has created a robust two-way connection, meaning that jobs can be deployed, reported on and evaluated remotely, all at the touch of a button.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Hockley Building Services

Joblogic has helped Hockley run jobs more efficiently by improving speed, visibility, and reporting across the business.

Improved productivity: Better job oversight and earlier cost visibility support stronger day-to-day control.
Faster office processes: A quicker system reduces time spent on repetitive admin tasks.
Quicker invoicing and reporting: Faster turnaround on invoicing and monthly performance reports.
Clear KPI visibility: Dashboards help track engineer productivity, job profitability, and customer value.
More reliable scheduling: Planned maintenance tools help assign the right engineer and reduce missed tasks.
Stronger asset control: Engineers capture asset details on site, supporting a complete asset register and reducing admin.
Better field and office connection: The mobile app supports a two-way flow of updates from anywhere.

Name *

Subname

Work Email *

No spam. Your information will never be sold or shared.

Company Name *

How can we help?

Please complete this required field.

Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

Products

Boost eficiency across multi-site operations

Be faster, more efficient, and ready to prove everything

Features

Pricing

Benchmark your operations

Faster job management and clearer performance visibility at Hockley

The story in brief

Why Hockley Building Services chose Joblogic

Challenge & Opportunity

“Since I have implemented Joblogic into our business, there has been a big improvement in productivity. Highlighting jobs in advance to identify high costs to jobs before they are completed and asset management plays a big part in our business.”

Peter Taylor