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The story in brief

Rowland Door Services is a Birmingham-based specialist in loading bay equipment and industrial doors, with decades of experience supporting commercial and industrial customers across the UK. The business provides a complete service, from supply and installation through to ongoing maintenance, repair and 24/7 emergency support, helping customers keep their sites safe, secure and operational.

 

As the business continued to grow, the team needed a more efficient way to manage the increasing volume of jobs, engineers, customer information and service requirements. Spreadsheets and in-house software had supported the company for a time, but they no longer offered the visibility, control or flexibility needed to manage a busy field service operation at scale.

 

To keep delivering a responsive, reliable service while improving internal processes, Rowland Door Services looked for a system that could bring their operations together in one place. That is where Joblogic came in.

01
Their challenge

Rowland Door Services relied on spreadsheets and internal systems that could not keep pace with year-on-year growth. As customer expectations increased, their existing setup struggled to retain and manage the data they needed.

02
How Joblogic helped

Joblogic fit their requirements and the team adopted key tools including the Mobile Engineer App and the Customer Portal, improving live job status updates, engineer reporting, and customer access to job information and audit trails.

03
The outcome

Their biggest change was moving from a paper-based management system to a virtual system, reducing paperwork by at least 80%. They also report ongoing time and cost savings, and the mobile app and portal have been praised by customers.

Why Rowland Door Services chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

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Centralized Data Across 75 Services

Maintenance and compliance data centralised across 75 services.

Vector (1)
Dramatically Improved Search/Export Speed

Job searches and exports reduced from one hour to one minute.

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Instant, Cross-Site Visibility

Real-time visibility for multiple users across all sites.

Challenge & Opportunity

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Challenge

A growing customer base made spreadsheets and in-house tools harder to rely on for day-to-day service management.

Year-on-year growth outpaced existing systems

Important business data was not being retained effectively

Paper-based processes created heavy admin and duplication

Customers expected consistently high service as the business scaled

Reporting from engineers needed to be more accurate and reliable

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Opportunity

A digital platform could reduce paperwork, improve job visibility, and give both engineers and customers faster access to the information they need.

Replace paper processes with digital job management

Support engineers with mobile job updates and mobile forms

Reminding customers of job progress through portal access

Reduce errors in engineer reporting

Free up office time and improve consistency as the business grows

Rowland Door Services-2
Micheal Palfrey

Installation and Service Director

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The Joblogic features Rowland Door Services uses most

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Mobile Engineer App

Joblogic’s Mobile App has been a huge part of Rowland Door’s business processes for the last 4 years. Live job status and the ability to develop bespoke mobile forms for engineers, have vastly reduced engineer reporting errors and fine-tuned data gathering.

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Customer Portal

The Customer Portal has given their customers the ability to see live statuses of their active jobs and help with the audit trail. Also, the tool has relieved their back-office in producing all the information, giving the power back to the customer to view their own reports.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

1

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Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

2

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Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

3

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Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

4

Vector (12)
Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

5

Vector (13)
Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

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Plan & Design

Review processes and align technology to client needs

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Implement & Adopt

Pilot, train, and roll out across the organization

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Support & Improve

Ongoing updates, feedback, and long-term growth

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Rowland Door Services-2
Micheal Palfrey

Business Development Manager

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