Alba Facilities Services

Alba Facilities Services, established in 2003, has grown into a leading provider of facilities management services for a wide range of sectors across Scotland and the North. They’ve built a reputation for delivering high-quality, reliable services and strive for long-term partnerships with its clients. 

As Commercial Director, Klyne Rodgers has played a huge part in driving operational at Alba Facilities since joining them over a decade ago. Since they adopted Joblogic, they've seen significantly improved job allocation, reduced time spent on admin and streamlined their scheduling - ensuring that the right engineers are assigned to the right jobs more efficiently.  

Why did they choose Joblogic? 

Before Joblogic, Alba Facilities Services had serious issues with their resource planning and job scheduling. Managing a big team of multidisciplinary engineers across lots of different sectors meant they were constantly scrambling to match the right skills and equipment to each job. It took far too long, was prone to errors, and it was difficult to scale as their business grew. 

Klyne explained that Alba Facilities needed a system that could: 

• Simplify resource planning: The existing process was overly complicated for the help desk team, requiring them to check multiple spreadsheets to match engineers to jobs. Joblogic automates this process, making it easier and faster to allocate work and equipment. 

• Fix scheduling inefficiencies: Their previous reliance on manual scheduling made last-minute changes and emergency call-outs difficult to manage. Joblogic’s planning board provides real-time flexibility, ensuring they can reallocate jobs instantly when needed. 

• Improve job visibility: Alba Facilities lacked a clear, end-to-end view of job progress. Joblogic provides real-time updates, so they can track every job from start to finish, reducing delays and miscommunication. 

• Reduce admin workload: Constantly updating job details and tracking engineer availability was a burden on the team. With Joblogic, these processes are automated, so they can focus on higher-value tasks. 

What are the biggest improvements they’ve seen? 

Since they signed up with Joblogic, Alba Facilities has seen a dramatic improvement in its operational efficiency. Key benefits include: 

• Faster and more accurate scheduling: Joblogic now handles job assignments automatically, ensuring that engineers are matched to jobs based on their skills, qualifications, and availability without the need for manual input. 

• Greater flexibility for last-minute changes: With the drag-and-drop planning board, jobs can be reassigned instantly when emergencies arise, keeping operations agile and responsive. 

• Reduced admin: Automating scheduling, resource tracking, and subcontractor compliance meant they saved approximately 15 hours of admin work per month. 

• Clearer visibility into job progress: Joblogic’s real-time reporting tools provide insights into job statuses, performance metrics, and scheduling efficiency, helping the team track progress more effectively. 

• 25% increase in efficiency: Ramping up their efficiency has allowed Alba Facilities to maintain high productivity while successfully transitioning to a four-day work week. 

What are their most-used features? 

Alba Facilities relies on several key Joblogic features to improve their operations. These tools have become essential to the company's daily workflow, allowing them to manage jobs, allocate resources, and track performance more effectively. 

• Planning Board: The Planning Board is in constant use throughout the day and has completely replaced Alba Facilities’ previous manual scheduling process. With real-time visibility, the team can allocate jobs instantly and reassign them in seconds if an emergency call-out arises. This feature has significantly improved response times and ensured that engineers are always in the right place at the right time. 

• Mobile access for engineers: Engineers use the mobile app to access job details, update statuses, and submit notes and documentation. Real-time comms has eliminated the need for constant back-and-forth between engineers, office staff, and clients, reducing delays and making job completion smoother. Engineers now arrive on-site fully prepared with all necessary details at their fingertips. 

• Power BI integration: The ability to generate detailed reports and track job performance through Power BI has provided Alba Facilities with invaluable business insights. The team now measures KPIs such as job completion rates, engineer productivity, and time spent per task, giving them the data they need to optimise operations.  

Each of these features has played a crucial role in helping Alba Facilities transition away from inefficient manual processes and towards a more streamlined, technology-driven approach to facilities management.