<img alt="" src="https://secure.agile-company-247.com/261995.png" style="display: none"> Technicool Air Conditioning | HVAC Customer Review | Joblogic®
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The story in brief

Target Refrigeration Ltd is an HVAC specialist providing installation, maintenance, and repair services to customers across London and the surrounding areas. Operating in a fast-paced, reactive industry, the business supports a range of commercial clients, ensuring refrigeration systems remain efficient, compliant, and fully operational at all times.

As part of its day-to-day operations, Target Refrigeration must also meet strict regulatory requirements, including the accurate tracking of refrigerant gases. This process can place a significant administrative burden on both engineers and office staff, particularly for a growing business managing multiple reactive jobs.

With a small but dedicated team, the company needed a more effective way to manage workloads, reduce paperwork, and maintain compliance without slowing down operations. Since implementing Joblogic, the system has become a crucial part of daily activities, helping streamline job management, improve visibility across the business, and significantly reduce time spent on admin.

01
Their challenge

As workloads increased, manually planning engineer schedules and sharing job details became time-consuming. The office team needed a quicker way to assign work, while engineers needed access to accurate, up-to-date job information without relying on paperwork or phone calls.

02
How Joblogic helped

Joblogic gave Technicool an easier way to allocate jobs using the planner, allowing work to be scheduled quickly and clearly. Engineers receive job information directly on their mobile devices, ensuring they always have the latest details when attending site.

03
The outcome

With Joblogic in place, Technicool can allocate jobs faster, keep schedules clear, and reduce delays caused by missing information. Engineers arrive on site better prepared, and the office team has greater confidence that work is being managed smoothly throughout the day.

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Challenge & Opportunity

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Challenge

Technicool needed to allocate jobs quickly and keep engineer schedules clear, without wasting time on manual planning or chasing job details.

Job allocation needed to be faster to save time for the team

Engineer schedules needed to be clearer and easier to maintain

Field staff needed up-to-date job information while on site

Relying on slower job sheets could reduce productivity in the field

Back-office and engineers needed a simpler way to work together day to day

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Opportunity

Joblogic gave Technicool the tools to plan work quickly, keep schedules organised, and ensure engineers always have the right job information on their mobile devices.

Drag and drop scheduling helps allocate jobs fast and build clear schedules

Mobile job sheets help engineers access the latest job information in real time on site

Faster job allocation saves time across both office and field teams

Real-time access reduces delays caused by missing or outdated job details

Easier day-to-day working supports better productivity across the business

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Anna Harrison
Accounts Assistant
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The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

1

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Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

2

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Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

3

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Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

4

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Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

5

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Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

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Anna Harrison

Accounts Assistant