Joblogic: Website Privacy Notice
Last updated: July 2023
Table of contents
- What does Joblogic do?
- Personal data we collect and process
- How we use your personal data (our purposes) and our legal basis for processing it
- Who we share your personal data with
- Cookies and similar tracking technology
- How we keep your personal data secure
- International data transfers
- Data retention
- Your data protection rights
- Updates to this Privacy Notice
- How to contact us
We recommend that you read this Privacy Notice in full to ensure you are completely informed about your personal data. However, if you only want to access a particular section of this Privacy Notice, then you can click on the relevant link above to jump to that section.
Joblogic respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal data about you and how you can exercise your privacy rights in the context of personal data collected via our Website (www.joblogic.com, “Website”) / our App and for marketing, sales, customer relationship and supplier management purposes. Tracer Management Systems Limited (t/a Joblogic) is the controller of your personal data. To understand the terms under which you use the services that we provide, please read our Terms of Service.
If you have any questions or concerns about our use of your personal data, then please contact us using the contact details under the “How to contact us” heading below.
1. What does Joblogic do?
Joblogic is a field service management software provider, headquartered in the UK with group companies in Pakistan and Vietnam. Our services help our customers to streamline their field services operations, improving visibility, efficiency and communication.
For more information about Joblogic, please see the “Features” section of our Website at All Features | Joblogic®.
2. Personal data we collect and process
a) The personal data we collect from you, either directly or indirectly, will depend on how you interact with us and with our Website / App. We collect personal data about you from the following different sources:
- Information that you provide directly
We collect personal data directly from you when you choose to provide us with this information online and through your other interactions with us (such as data collected via social media and any surveys, customer service communications, referrals or other promotional programmes in which you may participate). Certain parts of our Website / App ask you to provide personal data when you engage with the following services: account creation, customer service information, free trials and purchase of services, and reviews.
- Information that we collect indirectly
We collect your personal data indirectly, including through automated means from your device when you use our Website / App, or when you visit our premises via CCTV cameras. Some of the information we collect indirectly is captured using cookies and other tracking technologies, as explained further in the “Cookies and similar tracking technology” section below. We may also generate statistics about user behaviour on the Website/App.
- Information from third parties
We collect your personal data from third-party sources, i.e. our service providers that provide operational assistance, email, marketing and analytics services, as well as financial and credit related services, payment services and social media platforms. Information received from third parties will be checked to ensure that the third-party either has your consent or is otherwise legally permitted or required to disclose your personal data to us.
- Information from our customers
We also collect your personal data from our customers, where you are either the employee or contractor of our customer or you are a recipient of their services. In these circumstances, we may also process your personal data as a processor acting on the documented instructions of our customer, and our customer will determine the processes of processing your personal data.
b) The table below describes the categories of personal data we collect from and about you through our Website / App and from third parties or our customers as well as on social media]. [We may combine this information with other information contained in our systems.
| Personal Data Description | Source |
|---|---|
| Identity and Contact Data such as your name, email address and password, telephone number and address. |
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| Account Data such as your login information (email and password) and profile information (contact details including your name, surname, postcode, phone and employer entity). |
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| Transaction Data such as truncated credit or debit card details, payment method, transaction statements, your billing address, payments and orders to and from you, and other details of products that you have supplied to or purchased through the Website / App. We do not collect or store your full credit or debit card details (which are processed by payment service providers who are separate controllers of your data. Please refer to your payment service provider’s privacy notice for further details on their data collection practices). |
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| Communications Data such as your feedback on our products and services or the performance of our Website / App and other communications with us (including when you interact with our customer service agents offline), any queries you raise, referrals, chat, email or call history on the Website / App or with third-party service providers. This will include information as to how you contact customer services and the channel of communication that you use or any information that you send to us (for example, if you complain about the performance of our Website / App and send us screenshots). |
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| Advertising and Marketing Data such as your interests based on your use of our Website / App and other websites and online services, your purchases, survey responses, promotions you enter, preferences in relation to receiving marketing materials from us, communication preferences, your preferences for particular products or services and your subscription details. |
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| CCTV Data collected on our premises to prevent theft and fraud and more generally to protect our property and assets, employees, customers, vendors and visitors. |
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| Device Data collected using tags and pixels, including your IP address, your ISP, and the browser you use to visit our Website, device type, unique device identification numbers or other identifiers including advertising identifiers. |
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| Website / App Usage Data such as activity and Website page and App interaction, information that we capture using cookies and similar technologies (see the “Cookies and similar tracking technology” section below). This will include page views and searches, log-in information, clicks, operating system, information about content viewed, watched or downloaded for offline access, length of visits to certain pages, length of Website / App use, purchase history and other functional information on Website / App performance (for example, application version information, diagnostics, and crash logs). |
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| Location Data collected using WiFi access points / and / or GPS from which we can identify your precise geographic location, e.g., technical information that associates your location to your use of the Website / App to enable “live tracking”, “historical tracking” & “route scheduling”. |
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| Uploaded Content such as any personal data in photographs / videos or audio recordings that you upload onto a review website (e.g. Capterra or Trustpilot), our Website / App (such as Website / App profile pictures) or provide as part of product reviews or when sharing content as part of the socialisation functions on the Website / App, requests for assistance from customer service, or when you refer a customer, or upload photos to social media (where you allow us to use such images). |
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We do not collect any sensitive personal data about you, such as health-related information or information about your race or ethnicity, or sexual orientation.
3. How we use your personal data (our purposes) and our legal basis for processing it
We use the personal data that we collect from and about you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your information. Depending on our purpose for collecting your information, we rely on one of the following legal bases:
- Consent – in certain circumstances, we may ask for your consent before we collect, use, or disclose your personal data, in which case you can voluntarily choose to give or deny your consent without any negative consequences to you;
- Legitimate interests – we may use or disclose your personal data for the legitimate business interests of either Joblogic or a third-party, but only when we are confident that your privacy rights will remain appropriately protected. If we rely on our (or a third-party’s) legitimate interests, these interests will normally be to: operate, provide and improve our business, including our Website / App; communicate with you and respond to your questions; improve our Website / App or use the insights to improve or develop marketing activities and promote our products and services; detect or prevent illegal activities (for example, fraud); and/or to manage the security of our IT infrastructure, and the safety and security of our employees, customers, vendors and visitors. Where we require your data to pursue our legitimate interests or the legitimate interests of a third-party, it will be in a way which is reasonable for you to expect as part of the running of our business and which does not materially affect your rights and freedoms. We have identified below what our legitimate interests are; or
- Legal obligation – there may be instances where we must process and retain your personal data to comply with laws or to fulfil certain legal obligations.
The following table provides more details on our purposes for processing your personal data and the related legal bases. The legal basis under which your personal data is processed will depend on the data concerned and the specific context in which we use it.
| Purpose/Activity | Type of personal data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| Register your account on our Website / App, to manage and administer your account, to facilitate purchases you make. | Identity and Contact Data
Account Data Transaction Data Communication Data Device Data |
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| Provide our services. | Identity and Contact Data
Account Data Communication Data Transaction Data Device Data |
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| Process transactions, including transaction history and electronic receipts and applicable fees. | Identity and Contact Data
Account Data Communication Data Transaction Data |
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| Respond to your communications regarding our products and services, send you service updates, confirmations, invoices, technical notices, updates, security alerts, support and administrator messages, respond to your enquiries, requests or complaints. | Identity and Contact Data
Account Data Transaction Data Communication Data Uploaded Content Device Data Website / App Usage Data |
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| Reviewing communications with you for customer support and quality assurance and training purposes, and related record-keeping. | Identity and Contact Data
Account Data Transaction Data Communications Data Uploaded Content Data Device Data Website / App Usage Data |
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| Keep our business, including our Website / App, our employees, customers, vendors and visitors secure and address threats to your safety or the safety of others; to detect and prevent fraud. For example, online we may use malware and spyware monitoring tools to detect suspicious activity and algorithms to detect unauthorised access. | Identity and Contact Data
Account Data Transaction Data Device Data Website / App Usage Data CCTV Data Communication Data |
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| Manage compliance with our terms of service and related internal reporting. | Identity and Contact Data
Account Data Communication Data Transaction Data CCTV Data Uploaded Content Data Social media |
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| To administer and maintain our Website / App and our IT systems (including monitoring, troubleshooting, data analysis, testing, system maintenance, repair and support, reporting and hosting of data). | Identity and Contact Data
Account Data Device Data Website / App Usage Data |
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| Manage our use of tracking technologies such as cookies (including enabling you to manage your cookie preferences) and analyse collected data to learn about our Website / App, to improve our Website / App, to develop new services and market to our customers. This includes website analytics, identifying trends and patterns and evaluating this information on an aggregated, group(s) basis (Social media, Marketing Data) and individual basis (Account Data, Device Data, and Website / App Usage Data). | Account Data
Device Data Website / App Usage Data Social media Account Data Advertising and Marketing Data Communications Data |
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| Analyse data including metrics related to customer transactions and behaviour (online and offline), to assess trends and the effectiveness of our advertising and marketing campaigns, to help us understand your needs and provide you with better service and offers, to drive customer engagement, promote our brand, and inform other business decisions by understanding customer behaviour. | Account Data
Transaction Data Device Data Website / App Usage Data Social media Communication Data Marketing Data |
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| Contact current and prospective customers (including Website / App visitors) about our services, promotions and events we think may be of interest, including our newsletter and other promotional mailers and electronic communications. | Account Data
Website / App Usage Data Marketing Data Communication Data Social media Uploaded Content Data |
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| Personalise and customise your experience, including to provide local or otherwise targeted content and information for customers, and to tailor the content and advertising served on our Website / App. | Account Data
Marketing Data Website / App Usage Data Device Data Social media |
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| Personalise, target, and deliver advertising for our services on third-party websites, apps, and other online services (including to identify audiences and individuals like you to better tailor our marketing campaigns and communications), and measure the effectiveness of our campaigns and adjust our methods. | Account Data
Marketing Data Website / App Usage Data Social media Contact Device Data |
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| Analyse social media performance metrics to evaluate and execute social media campaigns, including to interact with our current and prospective customers on various social media channels to promote our services, run referrals, answer questions and otherwise drive and monitor customer engagement and satisfaction. | Account Data
Marketing Data Social media Communication Data Uploaded Content Data Website / App Usage Data Device Data |
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| Administer referrals. | Identity and Contact Data
Account Data Communication Data Uploaded Content Data Social media |
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| Comply with legal and regulatory obligations to which we are subject, including our obligations to respond to your requests under data protection law. | Identity and Contact Data
Account Data Transaction Data Website / App Usage Data Communication Data Uploaded Content Data |
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| Protect our legal rights (including where necessary, to share information with law enforcement and others), for example to defend claims against us and to conduct litigation to defend our interests. | Identity and Contact Data
Account Data Transaction Data CCTV Data Website / App Usage Data Communication Data |
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| To enable “live tracking”, “historical tracking” & “route scheduling” (including when the mobile app is closed or not in use). | Location Data |
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| To improve our services by conducting analytics. | Identity and Contact Data
Account Data Transaction Data Communication Data Website / App Usage Data Uploaded Content Data |
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4. Who we share your personal data with
We share your personal data with the following categories of recipients:
- our group companies, Tracer Management Systems t/a Joblogic, who provide data processing services necessary to provide you with our services (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website / App), or who otherwise process personal data for purposes described in this Privacy Notice;
- third-party service providers and partners who provide data processing services to us as necessary to provide you with our services (to support the delivery of, provide functionality on, or help to enhance the security of our Website / App), or who otherwise process personal data for purposes described in this Privacy Notice can be found by accessing this [link].
- third-party services when you use third-party services linked through our Website/App, for example, third-party payment services, your personal data will be collected by the provider of such services. Please note that when you use third-party services, their own terms and privacy notices will govern your use of their services;
- any competent law enforcement body, regulatory, government agency, court or other third-party (such as our professional advisers) where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person;
- a buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Notice; or
- any other person with your consent to the disclosure (obtained separately from any contract between us).
5. Cookies and similar tracking technology
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal data about you, including to serve interest based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.
6. How we keep your personal data secure
We use appropriate technical and organisational measures to protect the personal data that we collect and process about you. The measures are designed to provide a level of security appropriate to the risk of processing. Specific measures we use include encrypting your personal data in transit; access management; penetration testing and regular benchmarking and testing with industry standards.
Where you have created an account with us that uses a unique password to enable you to access our Website / App, it is your responsibility to keep this password secure and confidential.
7. International data transfers
In some cases, where your personal data is transferred to another Joblogic company or third-party, it is processed in countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
Specifically, our Website / App servers are located in the UK and the USA, and our group companies are located in Pakistan and Vietnam. Our third-party service providers and partners operate around the world. This means that when we collect your personal data we will process it in any of these countries.
Where the transfer is not subject to an adequacy decision or regulations, we have taken appropriate safeguards to ensure that your personal data will remain protected in accordance with this Privacy Notice and applicable laws. The safeguards we use to transfer personal data in the case of our group companies are the European Commission’s Standard Contractual Clauses as issued on 4 June 2021 under Article 46(2) using the controller to controller, controller to processor, processor to processor and processor to controller modules for transfers, as well as the UK Addendum for the transfer of data originating in the UK.
8. Data retention
We retain the personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). In certain circumstances, we will need to keep your information for legal reasons after our contractual relationship has ended. The specific retention periods depend on the nature of the information and why it is collected and processed and the nature of the legal requirement. We keep your information when we have a legal obligation to do so:
- for tax and accounting purposes;
- to deal with and resolve requests and complaints (e.g. if there is an ongoing complaint with respect to the services);
- to protect individuals’ rights and property; and
- for litigation or regulatory matters (e.g. we would retain your information if there was an ongoing legal claim and the information was relevant to the claim. This information would be retained until the legal claim had been concluded.)
When we have no ongoing legitimate business need or legal reason to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
9. Your data protection rights
Individuals located in the UK and EEA have the following data protection rights. To exercise any of them see specific instructions below or contact us using the contact details provided under the “How to contact us” heading below.
- You may access, correct, update or request deletion of your personal data.
- You can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data, (i.e. your data to be transferred in a readable and standardised format).
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us using the contact details provided under the “How to contact us” heading below. If you choose to opt out of marketing communications, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
- If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time by using the contact details provided under the “How to contact us” heading below. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority. Contact details for supervisory authorities in Europe are available here and for the UK here. Certain supervisory authorities may require that you exhaust our own internal complaints process before looking into your complaint.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
10. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, regulatory, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if, and where, required by applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
11. How to contact us
If you have any questions or concerns about our use of your personal data, please contact us using the following details: privacy@Joblogic.com. You may also write to us at 117 – 119 Zellig, The Custard Factory, Gibb Street, Birmingham, B9 4AA.
The data controller of your personal data is Tracer Management Systems Limited, which is registered with the Information Commissioner’s Office with registration number ZA278993.
