The story in brief

Barlows UK Ltd. is a well-established electrical maintenance and property services provider with more than 70 years of industry experience. As a family-run business based in Cheshire, Barlows operates nationwide with multiple offices across the UK, offering reactive repairs, planned maintenance and large-scale installations to both commercial and residential clients.

With a workforce of more than 400 staff supporting a broad and growing client base, the company has built its reputation on technical expertise, dependable service delivery and long-standing customer relationships. Day-to-day operations span everything from small reactive jobs to complex nationwide projects, requiring strong coordination and clear communication across teams.

As Barlows continued to expand, maintaining consistency, oversight and operational efficiency across such a large organisation became increasingly important. Strengthening internal processes while preserving its family-run values remained central to the company’s long-term vision.

Their Challenge

Barlows had used Joblogic for years on a desktop-based system, but as the business evolved they needed a modern cloud solution that supported a large workforce. With so many people using the system day to day, it was also important that adoption and training were straightforward.

How Joblogic helped

Joblogic supported Barlows’ move to the web-based platform and mobile working. Training and demos helped office teams get comfortable quickly, while engineers could update job progress remotely and share updates instantly with the back office.

The outcome

Barlows moved closer to paperless working and improved the flow of information between engineers and office staff. Engineers can update jobs remotely, the office can raise invoices immediately, customer service improves, and the chance of errors reduces.

Why Barlows chose Joblogic

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

Managing a nationwide, high-volume operation meant Barlows needed better visibility and faster communication than an outdated desktop setup could support.

Outdated desktop software needed modernising

Large user base made consistency and adoption critical

Paper processes slowed handovers and increased admin

Updates from the field were not always immediate

Faster invoicing depended on quicker job progress updates

Opportunity

Barlows needed a cloud platform that supports paperless working, real-time updates, and simple adoption across engineers and office teams.

Move to a modern, cloud-based system

Keep engineers equipped with simple mobile tools

Improve visibility and communication across teams

Speed up invoicing through live job progress updates

Support structured compliance processes such as F-Gas and asset management

The Joblogic features Barlows uses most

Job Tracking

The software allows multiple people to log and view jobs at the same time. Oliver and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly upon completion.

Dynamic Reporting Dashboards

Dynamic dashboards play an important part in the day-to-day operations of Barlows. Oliver and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPI’s can be analysed in real-time, including engineer productivity and job profitability.

Mobile Engineer App

Joblogic's mobile engineer app has given Barlows live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Barlows

Joblogic has helped Barlows modernise operations, connect field and office teams, and support consistent ways of working at scale.

Modernised their system: Replaced desktop software with a cloud-based platform.
Enabled paperless working: Reduced reliance on paper and manual handovers.
Improved communication: Instant updates between engineers and the back office.
Faster invoicing: Job updates flow through quickly so invoices can be raised immediately.
Supported simple adoption: Demos and training helped teams use the system confidently.
Strengthened compliance readiness: Supported F-Gas and asset management needs aligned to standards such as REFCOM and ISO 9001.
Reduced errors: Clearer updates and faster processing reduce mistakes.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Barlows: Going paperless to keep 400 engineers and office staff in sync

The story in brief

Why Barlows chose Joblogic

Challenge & Opportunity

“Joblogic has helped take our business to the next level, improving our efficiency both on-site and in our offices. Using the Joblogic Mobile App, our engineers are able to complete all jobs and forward any relevant documents directly to the back office instantly upon completion.”

Oliver Hailes