The story in brief

Kershaw Mechanical Services Ltd. are a building maintenance company, specialising in design, manufacture, supply, testing and commissioning of industrial and commercial building services. Founded in 1954, the Cambridge-based business has established itself as a leading M&E building services contractor.

Their Challenge

Kershaw has now been using Joblogic for nine months, after finding limited success with other software providers. General manager, Richard Royal stated that their previous provider was ‘struggling operationally’ to provide a solution to manage their field engineers efficiently. He added that there were limited support and development opportunities during his time with the previous provider. This meant that problems or queries he, or his team, raised were often unresolved.

How Joblogic helped

Richard has been thoroughly impressed with Joblogic’s system, highlighting the ability for his team to go paperless, as one of the main benefits of the software. Another advantage Richard noted was the proficient support team on hand to help his staff with any questions as they adjusted to the system. With insufficient support acting as a key factor in his decision to leave his previous software provider, Richard was pleased there were options out there with more of a focus on customer support.

The outcome

Richard believes Joblogic’s building maintenance software will save Kershaw costs on a daily basis – all of which can be redistributed. The advantage of going paperless has saved a considerable amount of time for Richard and his team. Without the burden of physical documents, which can be misplaced as well as take up space, a fully digital system can help to reduce errors and maximise efficienc

Why Kershaw Mechanical Services chose Joblogic

Modernise their outdated system

Modernise their outdated system with real-time job tracking.

Automate

Automate invoicing and customer communication.

Reduce the administrative workload

Reduce the administrative workload and free up resources for core service delivery.

The decision was driven by the desire

The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.

Challenge & Opportunity

Challenge

Kershaw Mechanical Services needed a more dependable solution after its previous software failed to support efficient engineer management, leaving the business with unnecessary paperwork, unresolved issues, and limited confidence in its day-to-day operations.

The previous software struggled to support the effective management of field engineers.

Limited customer support meant issues and queries were often left unresolved.

Paper-based processes created unnecessary administration and increased the risk of errors.

Physical documents were time-consuming to manage and could be misplaced.

The business needed a more efficient way to manage day-to-day service operations.

Customers required better access to service information and job updates.

Opportunity

A field service management system would enable Kershaw to streamline operations, improve engineer scheduling, reduce manual administration, and deliver a better experience for both employees and customers.

Improve planning and coordination of engineers with live scheduling tools.

Benefit from responsive support to help users get the most from the system.

Reduce paperwork by managing jobs and records digitally.

Store job information securely in one central system.

Improve operational efficiency and reduce administrative costs.

Provide customers with live access to service information through the customer portal.

The Joblogic features Kershaw Mechanical Services uses most

Asset Management

The Asset Management functionality has been a crucial part of Kershaw’s everyday tasks. Details of every asset can be recorded by engineers on-site which can then be sent to the back office and added to a fully-fledged asset register. With this, management can keep track of their important equipment which also helps to reduce the time-consuming strain of admin tasks.

Job Costing

Kershaw has reduced the burden of Job Costing & Tracking with Joblogic. Allowing full data transparency between managers, engineers and customers alike. With real-time access to job information for all parties from creation to completion, you can be sure everyone remains well informed of the progressive status of each task.

Mobile Engineer App

With Joblogic’s Mobile Engineer App, Kershaw has access to live two-way communication between the back office and the mobile workforce. Jobs can be deployed to Kershaw’s engineers and reported on remotely, eliminating mistakes.

Mobile Forms

With bespoke Mobile Forms, Kershaw’s field engineers can be compliant with the necessary health and safety requirements before completing any task onsite. Using the mobile form builder, forms can be custom made to meet specific industry requirements. Engineers can then use the mobile app to complete these forms all before starting the job on-site.

Planned Preventative Maintenance

Joblogic’s Planned Preventative Maintenance functionality has enabled Kershaw to manage contracts effectively, creating a PPM schedule to ensure no task is ever missed.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

“Live updated Planning & Predictive Scheduling for the field service engineers was critical for our operations and client delivery. The Joblogic Scheduler has already provided us with this platform and brought massive efficiencies to the planning and management of logistics. The Customer Portal was also key to providing a live conduit for our customers and clients and we were able to provide this and ensure our clients could easily access their data. We could provide this service easily with minimal training and disruption. Joblogic's customer portal is by far the best I have worked with, all our clients have been complimentary and very impressed with how it’s been working for them.”

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Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Kershaw Mechanical Services

The story in brief

Why Kershaw Mechanical Services chose Joblogic

Challenge & Opportunity