RDA Service & Installation

RDA Cuts Job Time by 50% and Doubles Efficiency with Joblogic’s Smart Automation 

RDA Service & Installations Ltd. is a domestic appliance repair service that began as a small, Lanarkshire-based operation and has since expanded to cover all of Scotland, working with major brands like Currys, D&G, and Argos. 
 
Before adopting Joblogic in 2021, they relied on an old-fashioned database and manual, email-based communication to manage jobs, track work, and update customers. This traditional approach led to inefficiencies, longer processing times, and a weighty admin burden that was hindering the company’s growth. 

Why did they choose Joblogic? 

• Modernise their outdated system with real-time job tracking. 

• Automate invoicing and customer communication. 

• Reduce the administrative workload and free up resources for core service delivery. 

• The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded. 
  

What are the biggest improvements they’ve seen? 

"We’ve slashed job-related man-hours by 50% with Joblogic, every job is now monitored, processed, updated, and invoiced in half the time, doubling our operational efficiency." - Barry Russel, General Manager

Since they started using Joblogic in 2021, RDA Service & Installations has experienced significant benefits, including: 

• Improved efficiency: Joblogic has help slash about 50% of man hours required for processing, updating, and invoicing jobs compared to their old system. 

• Reduced costs: The reduced time spent on admin directly translates into lower operating costs, improving their overall profitability. 

• Enhanced communication: Automated messaging has replaced manual email communications with customers, which reduced wasted site visits and ensures timely updates. 

• Faster invoicing and improved cash flow: Daily invoicing immediately upon job completion has streamlined their billing processes and improved cash flow. 

• Boosted on-site productivity: Engineers now update and process jobs directly on site, minimising delays and increasing overall productivity. 

What are their most-used features? 

Automated process management: By automating routine tasks, Joblogic has dramatically reduced time spent on manual data entry and admin. This feature takes care of those repetitive tasks so your team can focus on what really matters, making your daily workflow more smoothly. 

Real-time job tracking: The platform enables continuous monitoring of job progress, ensuring that engineers can update and process tasks on site as they occur. It keeps everyone in the loop with live updates, so managers can quickly spot any hiccups, support the team on site, and provide transparency to customers. 

Automated invoicing: Invoices are generated and sent out immediately upon job completion, eliminating delays and improving cash flow. This ensures that billing is processed promptly and accurately, accelerating your revenue cycle. 

Communication automation: Enhanced communication channels automatically relay updates between engineers and customers, reducing errors and wasted callouts, and ensuring prompt information sharing. It keeps everyone connected with instant updates, so engineers and customers are always on the same page. 

Work planner: The work planner is becoming indispensable. Its intuitive design bridges the gap between their traditional system and modern scheduling, helping them to manage their internal operations and coordinate with subcontractors. It offers an easy-to-use, visual schedule that makes planning simple and helps everyone stay organised.