The Tex Services Group Limited

Tex Services Runs 90% In-House. Joblogic Keeps It Running Smoothly. 

The Tex Services Group Limited delivers fabric, reactive, planned, and project-based maintenance across a broad client portfolio. With over 90% of specialist trades in-house and a 24-hour helpdesk handling high job volumes, the company supports both local and national estates. 

To streamline operations, centralise project documentation, and improve job visibility, Tex Services adopted Joblogic. Operations Director Matt Walker is overseeing the rollout and has shared how the system is already strengthening project delivery, enabling a more scalable and structured approach. 

Why did they choose Joblogic? 

“Instead of jumping between systems or chasing paperwork, we’re starting to log tender documents directly into Joblogic. Everything’s in one place now.” - Matt Walker, Operations Director

With growing demand across both their reactive and project-based workstreams, Tex Services needed a platform that could unify operations, improve control, and scale with their business. Joblogic stood out by addressing several critical challenges, including: 

• Fragmented documentation: Tender packs and project files arrived through various channels, making it difficult to manage approvals and maintain version control. Joblogic’s centralised document repository provided a single source of truth. 

• Limited operational visibility: Managers and helpdesk staff had no shared view of job progress, relying instead on email chains and ad hoc updates. The promise of real-time dashboards and live tracking offered a way to keep everyone aligned. 

• Inconsistent project mobilisation: New projects often stalled at the setup stage due to manual handovers and unclear processes. Joblogic’s structured job setup tools ensured smoother transitions from tender approval to site execution. 

• Systems that couldn’t scale: As project volumes and complexity increased, Tex Services needed technology with the flexibility to grow alongside their operations. Joblogic’s modular design and clear product roadmap gave them that long-term confidence. 

What are the biggest improvements they’ve seen? 

Since adopting Joblogic, Tex Services has made solid early progress in bringing greater structure and visibility to its project workflows. The most noticeable improvements so far include: 

• Centralised control of tender documents: The team uploaded authorised project files directly into Joblogic, which eliminated duplication and improved access for all stakeholders. 

• Improved visibility across the business: Staff used live dashboards to monitor active jobs, access documentation, and track engineer allocations. This reduced the time they previously spent chasing updates across different systems. 

• Structured project mobilisation: Managers replaced fragmented handovers and email trails with a consistent process for setting up new jobs. This helped them mobilise projects more quickly and with greater accuracy. 

• Faster access for helpdesk teams: The 24-hour helpdesk gained quicker visibility of job and engineer data, enabling them to respond more effectively to reactive calls without relying on manual updates. 

• Reduced reliance on disconnected systems: By managing job data and documentation in one platform, Tex Services simplified internal processes and improved collaboration between teams. 

What are their most-used features? 

Tex Services have focused their early use of Joblogic on job tracking and document control, and they’ve already embedded several key features into their day-to-day operations: 

• Schedule of Rates (SOR): Tex Services applies client-specific pricing structures using Joblogic’s Schedule of Rates feature. They streamline invoicing, reduce manual input, and ensure every bill aligns with contractual terms. 

• Mobile Forms: Engineers complete mandatory forms on-site through the Joblogic app. They capture accurate data in real time, eliminate paperwork delays, and support faster approval workflows. 

• Job Tracking: The team tracks job progress and engineer locations live with Joblogic’s Job Tracking feature. They improve response times for reactive work and stay on top of SLA performance. 

• Company Documents: Staff upload and access tender documentation and project files via the Company Documents area. This keeps everyone aligned and ensures they meet compliance requirements. 

• Subcontractor Portal: Tex Services assigns work and receives progress updates from third-party engineers through Joblogic’s Subcontractor Portal. They maintain oversight, reduce delays, and keep project delivery on track.