Maskold Environmental Ltd.

Facilitating Maskold’s 94% maintenance growth: Joblogic’s tools in action 

Maskold Environmental Ltd. is a family-run business with a legacy of service excellence spanning more than 80 years, delivering air conditioning and refrigeration solutions across the healthcare, education, and residential sectors. With a strong focus on NHS contracts and a commitment to quality over quantity, the team has built its reputation on high standards and long-term customer relationships. Several long-standing customers have stayed with them for decades, including one relationship that has lasted over 30 years. 

Despite this success, the business faced increasing operational pressures. Compliance requirements, frequent audits and evolving ISO standards made manual processes harder to sustain. Paper job folders, printed invoices and time-consuming admin tasks were slowing the team down. As Director Cassie Hunt put it, “Staying on top of everything was the biggest challenge.” 

“Since implementing Joblogic, our maintenance contract revenue has grown from around £303,000 to £590,000, an increase of 94%."  - Cassie Hunt, Director

Why did they choose Joblogic? 

For Maskold, delivering a high standard of service has always mattered more than chasing growth. But as compliance expectations increased and filing systems became harder to manage, the limitations of their existing software were holding the business back. 

“We had a system, but we needed something more workable,” says Cassie. “It was about improving communication between the engineers, the office, and the clients.” 

Engineers needed to update jobs on site. Clients wanted faster access to paperwork and the office team needed a clearer overview of what was happening day to day. The manual processes that had once worked were no longer sustainable.  

To improve performance and stay compliant, Maskold identified four key priorities for a new system: 

• Clearer communication: Real-time updates between engineers and the office.  

• Faster paperwork: Quotes, purchase orders (POs), and job details shared digitally with clients.  

• Less admin: Replacing manual job files and printed documents.  

• Smarter processes: A flexible platform to support ongoing improvement.  

“We’re not focused on getting bigger. We’re focused on getting better, and we’re using Joblogic to help us maintain that quality,” says Cassie. 

What are the biggest improvements they’ve seen? 

Joblogic has helped Maskold realise significant gains in speed, organisation, and audit readiness.  

• 30% reduction in admin hours: The team has replaced manual paperwork with digital records. “We used to have files and files up on the wall. Every invoice, every order, every communication was printed and put in the job file,” says Director Cassie. “Now it can all be attached to Joblogic.” 

• Faster job turnaround: Jobs that once took up to two weeks can be quoted, approved, and scheduled in a single day. “We can have two or three jobs quoted, approved, ordered, and ready to go by the next morning,” says Cassie. 

• Better-prepared engineers: Technicians now access full job histories and asset data on site via the Joblogic mobile app. “They love how in-depth the asset data is. It gives them a head start,” Cassie explains. 

• Improved compliance and audit readiness: Joblogic provides structured, accessible records for audits and certifications. Clients have praised the accuracy of Maskold’s asset lists, supported by consistent digital tracking. 

• 94% growth in maintenance contracts: Joblogic helps Maskold manage more contracts without added complexity by storing detailed job and asset history in an easily accessible system.  

What are their most used features? 

Joblogic now plays a central role in Maskold’s daily operations, helping engineers, office staff, and clients access the information they need more efficiently.  

• Mobile engineer app: Engineers use the app to access job details and asset histories on site, update progress instantly, and reduce reliance on back-and-forth communication with the office.  

• Quote-to-order workflow: The team raises quotes, secures approvals, and places orders all within the same system. This helps reduce admin time and speeds up job turnaround. 

• Live job tracking: As engineers update job records in the field, the office gains immediate visibility into progress. This keeps everyone aligned and prevents delays. 

• Digital documentation: Certificates and compliance forms are automatically stored in Joblogic and linked to each job, making audits faster and easier to manage.  

• Asset management: Maskold uses Joblogic to store detailed service histories and documentation for every asset. Fast access to maintenance records and site-specific information helps engineers deliver more accurate, efficient service.