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The story in brief
Based in Birmingham, WDC Service Solutions Ltd. are a leading company in the automatic door industry. They specialise mainly in the manufacturing and installation of automatic door systems, shop fronts and associated equipment. Established in 2011, WDC offers a 24-hour, 7-days-a-week service, nationwide, from offices in Birmingham, Brentwood and Wellingborough.
01
Their Challenge
WDC has been using Joblogic for just two months, having only used in-house software prior to this. Managing Director Paul Campbell wanted a system that could facilitate growth as well as reduce the excessive amount of paperwork. After trying out a number of different software systems, Paul and his team found Joblogic, which seemed to best suit their needs. Paul arranged a live demo with one of our experts and came away with a comprehensive understanding of Joblogic’s features and capabilities.
02
How Joblogic helped
Paul noted that Joblogic’s dynamic dashboard was one of the most attractive features, which he found easy to use and was impressed with the high amount of data it could capture. He also pinpointed the mobile engineer app as a feature his team had been missing and was excited to include this and many more features into his daily operations.
03
The outcome
Even in the short time WDC has been using Joblogic, Paul has already identified several areas in which money can be saved. The biggest change, however, has been the increase in resource efficiency. Since implementation, Paul has seen the time spent collecting data cut drastically. His team can report on everything they require at the click of a button, which can all be accessed on the same platform from any location on any device.
Why WDC Service Solution chose Joblogic
Modernise their outdated system
Replace outdated desktop software with a modern, cloud-based solution
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Equip engineers
Equip engineers with mobile tools that required minimal training
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Streamline F-Gas and asset management
Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards
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Improve visibility and communication
Improve visibility and communication between field and office staff
Challenge & Opportunity
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Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features WDC Service Solution uses most
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Mobile Engineer App
Joblogic's mobile engineer app has given WDC live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.
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Job Scheduling
The software allows multiple people to log and view jobs at the same time. Yasir and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly upon completion.
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Asset Management
Joblogic’s Asset Management has helped WDC significantly in its recording and reporting. Details of each asset can be easily recorded by engineers on-site which are then sent to the back-office and added to a fully comprehensive asset register. This gives management easy access to asset information and histories, as well as reducing the time-consuming administrative burden in the process.
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Dynamic Reporting Dashboards
Dynamic dashboards have played a major role in the rapid growth of WDC. Paul and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPIs can be analysed in real-time, including engineer productivity, job profitability and highest value customers.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
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Plan & Design
Review processes and align technology to client needs
Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
Paul Campbell
Managing Director
Paul Campbell
Managing Director
