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FIELD SERVICE & MOBILE ENGINEER APP

FIELD SERVICE & MOBILE ENGINEER APP

Enable your field service engineers to complete more jobs daily with the help of the Joblogic mobile engineer app.

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There’s a growing need for field service and maintenance contractors to complete more jobs per day without sacrificing quality and industry compliance. Our field service engineer app maximises service efficiency by seamlessly connecting your back office and field service engineers together in one system. Give your team the job information they need in the palm of their hand, through a handy mobile app, and make time-consuming admin a thing of the past.

 

Joblogic mobile app

Deploy Jobs Instantly to Engineers

With our mobile engineer app your engineers can get access to jobs on their mobile devices, that means as soon as a job is logged into the system, it’s sent straight to the engineer within seconds, and they’ll get an automatic notification letting them know they’ve been given a new job. The engineer will receive all the information they need including customer address, contact information, site assets, appointment times, access instructions, and attachments (such as photos and drawings).

These features, combined with the ability to click a postcode on the job to open Google Maps to plot a route to the job, and having access to the complete history of the site provide engineers with everything they need to complete jobs at the first attempt to boost your first time fix rate.

Route tracking tool on mobile app

Use Our Field Engineer App Anytime, Anywhere

Once an engineer receives a new job, they can keep the office up to date with ongoing status changes in real-time. Your office team will know immediately when the engineer accepts a job, when they begin travelling to a customer site and when they arrive thanks to our field engineer tracking software. They'll also know when a job is complete thanks to real-time notifications sent from within the field engineer app. Engineers can use the app to accesses asset lists related to the job or site they’re at, Generate and approve Invoices and automatically send completed job reports to the office – these reports can include additional notes, photos, signatures, parts, timesheets, expenses and more. This streamlines the entire job management process and allows office staff to dispatch invoices to customers within minutes of a job being completed. App users can also add, edit and delete quotes, as well as searching quote details from their mobile device. To add to this, schedulers can track the live locations of engineers in the field using GPS tracking. This is especially useful when reviewing timesheets and allocating reactive callouts to engineers that are best located to respond. It’s even possible to access the back-office system via the field engineer mobile app so that back-office jobs can be done on site if needed.

Capture customer signatures onsite through mobile app

Guarantee Industry Compliance

Making sure all the work you do is complaint with regulations is essential to maintaining customers. That's why we provide a range of option within our field service engineer app to meet industry compliance requirements. This includes, health and safety workflows, job-specific risk assessments, as well as daily vehicle checklists from our library of forms. You can also create your own compliance forms to enable customers to report on how satisfied they are, or to create custom forms based on your specific industry. All checklists can be set up to be mandatory for engineers to fill to ensure that all work is compliant with internal policy or regulations.

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Frequently asked questions about field service engineer apps

A mobile field service app is a software application designed specifically for technicians who work on-site at customer locations. It's essentially an extension of job sheet software accessible through a smartphone or tablet.

Key functionalities include:

Real-time access to job information: Technicians can view critical job details, schedules, customer data, and notes directly on their mobile devices, ensuring they have the latest information.

Limited offline functionality: The app allows access and updates to primary job data even in areas with unreliable internet connectivity. However, full functionality typically requires an internet connection.

Streamlined field data capture: Technicians can record job progress, log time spent, capture photos or signatures, and add notes directly within the app, eliminating the need for paper forms and manual data entry.

Enhanced communication tools: Two-way messaging and file-sharing features enable real-time communication with dispatchers and office staff, fostering seamless collaboration and improved problem-solving.

Navigation and route optimisation: The app utilises GPS technology to provide clear directions to customer locations and may even optimise routes to handle multiple jobs efficiently.

Inventory management: Track parts and materials used on-site directly through the app, maintaining accurate inventory levels and reducing stockouts.

As core information and software features can be accessed via mobile devices in the field, your field team can get the information they need quickly, thus enabling them to complete more work in the day and reduce the time it takes to complete jobs.

Mobile field service apps are designed to work best with an internet connection. However, the limited offline functionality can be a lifesaver in situations with spotty internet access. Technicians can continue working and capturing essential data, which will then be updated when internet connectivity is restored.

When a job is assigned to a field engineer, they will receive an alert through the mobile app, telling them that it has been added to their jobs sheet. All details relevant to the job will be accessible from the moment the job is assigned to them.

Joblogic's mobile engineer app is part of an all-in-one system that simplifies your technology stack. This means you don't need to integrate it with your other business tools, as everything you need to do can be done in Joblogic.

Mobile field service apps are champions of customer satisfaction. Real-time updates, appointment scheduling, progress tracking, and in-app payments all contribute to a smoother experience. Equipped technicians resolve issues faster, and two-way communication fosters collaboration. Positive reviews are collected easily, making these apps a win-win for businesses and customers.

At Joblogic, data security is paramount. We leverage cutting-edge servers and robust security protocols to minimises risks.

Here's your multi-layered shield:

  • Biometric login for mobile convenience.
  • Memorable password patterns for easy access.
  • Two-factor authentication for an extra layer of protection.
  • Optional SSO integration for streamlined workflows.
  • Focus on your business; we'll handle the security.