Business Tips & Strategies

The HVAC service sector is a competitive place to be. Your customers have no shortage of options for where they can get their HVAC units serviced, which means as a business you’re constantly fighting to maintain the standard of service that customers expect. Meaning that issues such as recruiting HVAC engineers can have a dramatic effect on your business if you’re not able to work aro [...]

Field service management (FSM) software has become one of the most effective ways that field service businesses can use to improve their operational efficiency. Whilst it can be easy to fall into the marketing spiel about what kind of impact FSM software can have on your day-to-day operations, the reality is that it can greatly improve operations and deliver massive benefits to every [...]

Data-driven decision-making is a buzzword that has become prominent in all forms of business types, and the world of field service management is no different. At its core it means that your business should be using easy-to-access field service analytics and data to drive informed decisions about how your business operates. Often this conversation is focused on top-level metrics like p [...]

The modern business landscape for a field service business is defined by its fast-paced nature and the ever-present need to stay competitive and deliver high-quality customer experiences. One of the most effective ways a field service business can do this is via streamlining and automating workflows and optimising how resources are used, so that the interactions your team has with cus [...]

All too often businesses in field services focus on the acquisition of new customers for growth and neglect to capitalise on their existing client base. Upselling is a golden opportunity and a quick and easy way to boost profits, especially since you are pitching to a warm audience who already value your products and/or services. Upselling happens in all sectors, but in field services [...]

Inflation is at its highest for 40 years! The cost of doing business has skyrocketed and companies must decide how to offset the increased costs caused by supply chain issues, labour shortages, spiralling energy bills, and inflation.   Many businesses will have no choice but to pass costs on to customers. The big question is – how do you increase prices without annoying, and [...]

Stress is something that can severely affect your employee’s performance. To help you find out if it’s an issue with your team this blog explains how to do a stress risk assessment and what you can do to reduce it. And it’s a big problem, according to the latest Labour Force Survey, 822,000 workers were suffering from work-related stress in 2020/21, and stress, depression or anxiety a [...]

When you’re past the start-up stage and scaling is your next vision, is it worth spending valuable time trying to build your presence online? It’s a question all SME business owners ask themselves, and it’s an equally important consideration for reputation and business growth in field services. This blog outlines the essential first steps you need to establish your field services busi [...]

The Government is shifting gear to get closer to the 2025 Future Buildings Standard. It means Building Regs are being updated to ensure future homes, shops and offices are more energy efficient.  If you’re in a construction-related business, or you’re a domestic installer, you’ll need to know what the changes are and how they will affect your organisation. As changes come into pl [...]

How we use office buildings and facilities is changing since the pandemic. What does hybrid working mean for facilities management? What happens to workspaces when people no longer need a permanent desk? How can buildings be maintained and run efficiently when occupancy fluctuates? This blog explores some of the logistical challenges and explains how CAFM is vital tool for helping fac [...]

Unfortunately, cost overrun in construction projects is typical, where expenses quickly exceed the original budget. This leads to delays, frustration, and even legal disputes between the involved parties. But by identifying the root causes of cost overruns before they happen, construction managers can take steps to avoid them. What are the Factors Behind Cost Overrun? Cost overrun in [...]

When running a field service company, it’s important to have a foolproof plan to scale it. If you don’t scale your service business, you’ll risk allowing your competition to take over your market share, leaving you to play catch up. Scaling your business is an entirely different ball game, where you need to be streamlined and efficient in all of your processes. In this blog, we’ll tal [...]