Three months after a good demo, engineers quietly go back to paper and phone calls, and nobody notices until invoicing falls behind. This guide covers what separates an app engineers actually use from one that gathers dust: offline capability, form customisation, GPS tracking, adoption ease, back-office sync, and security, plus a scorecard to test any vendor against.

Authored by: Paul Webb, Head of Customer Insight & Education Over the years, I’ve seen mobile apps go from being a “nice to have” to an essential part of getting the job done. But let’s be honest, just having an app doesn’t mean people use it well, or that it actually helps. The truth is, when you get the basics right, the mobile app becomes less about ticking boxes and more abo [...]