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When SLAs are on the line, we've got it covered
UK-based FM specialists, not generic call handlers
Every agent is trained in facilities management and CAFM workflows – they understand maintenance priorities, site-specific requirements, and how to triage a P1 from a routine job. Your clients get an expert, not a script reader.
Peace of mind when your team clocks off
UK FM specialists answer calls in your name
Trained facilities management agents represent your brand professionally, every time.
Dedicated branded phone number
A seamless customer experience with no indication that calls are handled externally.
Technical triage by urgency and complexity
Issues are assessed and prioritised correctly – not just logged and left.
Jobs created and updated
Every call results in a live record in your system, no manual re-entry needed.
Customer and site detail captured consistently
Including site notes, so engineers arrive prepared every time.
All activity kept within your Joblogic records
One system of record. No separate portals or data silos to reconcile.
Clear daytime team handover
Your team starts every morning with completed records, not unanswered queries.
End-of-shift reporting
Structured summaries of overnight or weekend activity to support planning and follow-up.
Exception reporting for SLA risk
Urgent issues and at-risk SLAs are flagged immediately so nothing falls through.
End-to-end job handling
Far beyond message-taking – from first call to job creation and engineer dispatch.
Lone worker check-ins
Scheduled check-ins and escalation support for safer out-of-hours field operations.
Scalable coverage options
Start with out-of-hours support. Expand to full 24/7 as your contracts grow.
SLA-aligned job management, 24/7
Jobs are triaged against your SLA rules the moment they come in. Urgent issues are escalated immediately; routine requests are queued efficiently. Your response targets are protected even while your team sleeps.
Peace of mind when your team clocks off
UK FM specialists answer calls in your name
Trained facilities management agents represent your brand professionally, every time.
Dedicated branded phone number
A seamless customer experience with no indication that calls are handled externally.
Technical triage by urgency and complexity
Issues are assessed and prioritised correctly – not just logged and left.
Jobs created and updated in Joblogic
Every call results in a live record in your system, no manual re-entry needed.
Customer and site detail captured consistently
Including site notes, so engineers arrive prepared every time.
All activity kept within your Joblogic records
One system of record. No separate portals or data silos to reconcile.
Clear daytime team handover
Your team starts every morning with completed records, not unanswered queries.
End-of-shift reporting
Structured summaries of overnight or weekend activity to support planning and follow-up.
Exception reporting for SLA risk
Urgent issues and at-risk SLAs are flagged immediately so nothing falls through.
End-to-end job handling
Far beyond message-taking – from first call to job creation and engineer dispatch.
Lone worker check-ins
Scheduled check-ins and escalation support for safer out-of-hours field operations.
Scalable coverage options
Start with out-of-hours support. Expand to full 24/7 as your contracts grow.
Every job logged directly into Joblogic
No separate system to check, no manual data entry, no overnight blind spots. Agents work within Joblogic – creating jobs, updating records, and accessing site notes in real time.
Peace of mind when your team clocks off
UK FM specialists answer calls in your name
Trained facilities management agents represent your brand professionally, every time.
Dedicated branded phone number
A seamless customer experience with no indication that calls are handled externally.
Technical triage by urgency and complexity
Issues are assessed and prioritised correctly – not just logged and left.
Jobs created and updated in Joblogic
Every call results in a live record in your system, no manual re-entry needed.
Customer and site detail captured consistently
Including site notes, so engineers arrive prepared every time.
All activity kept within your Joblogic records
One system of record. No separate portals or data silos to reconcile.
Clear daytime team handover
Your team starts every morning with completed records, not unanswered queries.
End-of-shift reporting
Structured summaries of overnight or weekend activity to support planning and follow-up.
Exception reporting for SLA risk
Urgent issues and at-risk SLAs are flagged immediately so nothing falls through.
End-to-end job handling
Far beyond message-taking – from first call to job creation and engineer dispatch.
Lone worker check-ins
Scheduled check-ins and escalation support for safer out-of-hours field operations.
Scalable coverage options
Start with out-of-hours support. Expand to full 24/7 as your contracts grow.
Clear reporting for every shift and every exception
Your daytime team arrives to a full picture of overnight activity – not a pile of missed calls. End-of-shift summaries and exception reports give your operations team exactly what they need to plan the day.
Peace of mind when your team clocks off
UK FM specialists answer calls in your name
Trained facilities management agents represent your brand professionally, every time.
Dedicated branded phone number
A seamless customer experience with no indication that calls are handled externally.
Technical triage by urgency and complexity
Issues are assessed and prioritised correctly – not just logged and left.
Jobs created and updated in Joblogic
Every call results in a live record in your system, no manual re-entry needed.
Customer and site detail captured consistently
Including site notes, so engineers arrive prepared every time.
All activity kept within your Joblogic records
One system of record. No separate portals or data silos to reconcile.
Clear daytime team handover
Your team starts every morning with completed records, not unanswered queries.
End-of-shift reporting
Structured summaries of overnight or weekend activity to support planning and follow-up.
Exception reporting for SLA risk
Urgent issues and at-risk SLAs are flagged immediately so nothing falls through.
End-to-end job handling
Far beyond message-taking – from first call to job creation and engineer dispatch.
Lone worker check-ins
Scheduled check-ins and escalation support for safer out-of-hours field operations.
Scalable coverage options
Start with out-of-hours support. Expand to full 24/7 as your contracts grow.
Why choose Joblogic?
Discover hidden efficiencies, grow your profitability, and leverage unmatched support.
95% Reduction in Paperwork
Cut down on time consuming admin with automated job tracking and reporting.
Boost Profit Margins by 11%
Reduce job delays, optimise engineer utilisation, and improve first-time fix rates.
95.35% Customer Retention
Keep your customers informed and happy with real-time updates.
Our valued customers
Book your demo today!
Speak to our product expert to see how the Joblogic Compliance solution powered by Clik makes your compliance headaches disappear.
*No hard sell, no commitment- Zoom session
- Invite your colleagues to join
- Tailored to your business
- Fits around your schedule - 30 or 60 mins
FAQs
What is Joblogic Service Desk?
Who is Joblogic Service Desk designed for?
How does the service handle incoming jobs?
Can I use Joblogic Service Desk just out-of-hours?
Does Joblogic Service Desk integrate with my Joblogic system?
How is Joblogic Service Desk different from a generic call centre?
Are lone worker check-ins included?
What does Joblogic Service Desk cost?