Business Tips & Strategies

We've secured Vista investment for accelerated AI roadmap We’re primed to deliver an accelerated platform roadmap for our 100,000 users following a strategic investment from Vista Equity Partners this week. The investment from Vista, a global technology investor that specialises in enterprise software, will support our vision to build FSM and CAFM-specific AI for field service workf [...]

From weekend scorelines to Monday morning banter, the cultural link between UK tradespeople and sport is hiding in plain sight. It’s about loyalty, community and a shared identity passed down for generations. From muddy pitches to building sites, it’s the same team spirit in a different kit.

Our new playbook explores how forward-thinking HVAC businesses use smarter digital tools to stay ahead of rising costs, labour gaps, and compliance demands.

What's Really Causing Admin Overload in Growing Plumbing and Heating Businesses? With success comes new challenges. One of the biggest is an explosive surge in administrative work. Admin overload is a hidden hurdle for many growing businesses, especially in industries like plumbing and heating where job volume, compliance, and customer expectations are on the rise. Understanding the [...]

In growing plumbing and heating businesses, time is one of the most valuable resources. Yet many teams lose hours without realising it. It's not a question of effort or skill. It's the hidden inefficiencies built into daily operations that quietly drain productivity. As businesses scale, small process gaps and outdated workflows multiply. What costs a small company a few hours can a [...]

Authored by: Paul Webb, Head of Customer Insight & Education Over the years, I’ve seen mobile apps go from being a “nice to have” to an essential part of getting the job done. But let’s be honest, just having an app doesn’t mean people use it well, or that it actually helps. The truth is, when you get the basics right, the mobile app becomes less about ticking boxes and more abo [...]

Running a successful electrical business takes more than merely being good at your job these days. Thanks to rising compliance demands, customers expecting instant updates, and tough competition from tech-savvy rivals, the game is constantly changing. If you're not evolving as you grow, hidden inefficiencies will creep into your operations and eat away at your profits without you ev [...]

Your engineers are out on-site, your office team is fielding calls, and somewhere in between, a job update gets lost. Paper forms pile up in vans and customers end up chasing for updates no one can give them. When your office and field teams rely on disconnected systems, paper trails, or phone calls to stay in sync, those small gaps quickly turn into missed appointments and billing [...]

Think about the last time you booked a service - whether it was an HVAC repair, a maintenance check, or a plumbing job. Did you feel completely in the loop about when the technician would arrive? Were you confident that everything was progressing smoothly? Or did you find yourself calling the office for updates, waiting in frustration, or worse - dealing with a no-show? For business [...]

The field service and facility management industries are evolving rapidly, and keeping office and field teams connected in real time is more crucial than ever. Delayed updates lead to scheduling conflicts, missed job details, and service disruptions, all of which impact efficiency, profitability, and customer satisfaction. Yet, many businesses still rely on outdated communication me [...]

Cutting Down on Paperwork: Managing invoices manually drains resources, disrupts operations, and affects cash flow. Inefficient processes and delayed billing create bottlenecks that hinder business growth. Streamlined Workflow Tools: Digital invoicing eliminates time-intensive tasks, allowing engineers to generate and send invoices directly from the field. Key Benefits of Faster Pay [...]

In the dynamic field of facilities management, utilising real-time data fundamentally transforms managers' decision-making processes. Modern software solutions that efficiently collect, process, and present this data are essential. From optimising maintenance schedules to streamlining job allocation, real-time data has emerged as a vital foundation for effective, economical, and pro [...]