We've secured Vista investment for accelerated AI roadmap

We're primed to deliver an accelerated platform roadmap for our 100,000 users following a strategic investment from Vista Equity Partners this week.

The investment from Vista, a global technology investor that specialises in enterprise software, will support our vision to build Field Service Management (FSM) and Computer-Aided Facilities Management (CAFM)-specific AI for field service workflows, asset histories, and compliance needs.

We're already working with prototypes, and with Vista's resources, you'll see the following AI features rolled out in the coming months.

Coming soon:

• Smarter customer portal, with instant updates, personalised insights, and easy self-service.
• Save time, fuel, and money by automatically assigning the right job to the right engineer and adapting schedules in real time.
• Turn data into action with dashboards that highlight opportunities and recommend next steps to boost efficiency and profitability.

Our three-year vision:

• Short-term wins: Transform Joblogic into a digital copilot for field service businesses, with AI-assisted scheduling, allocation, and customer portal upgrades, that improves Service Level Agreement (SLA) performance and customer experience.
• Future differentiators: Predictive maintenance, decision intelligence dashboards, and profitability-based scheduling.
• Endgoal: Create a more efficient, profitable, and sustainable platform to help customers further grow their business.

Pioneering Field Service Management alongside our customers

Vista's investment is more than just capital, it's validation that we are building a more innovative, organised, and compliant FSM and CAFM platform for customers.

In 2007, we worked with companies like Wallace Contracts to launch the first mobile job management apps in engineers' pockets. In 2012, we moved everything to the cloud so businesses like Gratte Brothers could access their platform from anywhere.

In 2013, we moved to enterprise-grade Azure infrastructure for better security and service for companies like electricity provider E.ON. And in 2016, we helped businesses like HLA Services make the leap to completely paperless operations.

Along the way, we haven't just adopted new technology because we had to – we've worked side by side with customers to grow together. And this new investment lets us work with customers to deliver an even better platform as we enter the AI era.

For the teams on the ground, that means AI working alongside your engineers and office staff, not in place of them. With Agentic Operations Suite (AOS) Pilot, we're focused on cutting the admin, reducing repeat visits, and improving coordination so your people can spend more time on the work that matters. The expertise stays with your team; the technology is simply there to support them.

Scaling Joblogic across the UK and beyond

Vista's investment also gives Joblogic the capital and a playbook to scale our FSM and CAFM innovation to a wider market.

With Vista's partnership, we're ready to:

• Establish local presence in key markets
• Build partnerships with enterprise customers

We're not leaving our Birmingham roots behind, though, this is about sharing what we've built on a wider scale.

The road ahead

This investment sets us up to become the leading platform for field service and facilities management software – and we couldn't have done it without everyone who's been along for the ride.

To the Joblogic team: Thank you. Your hard work and dedication made Joblogic a company worth investing in.

To our customers: Thank you for trusting us with your FSM and CAFM. This investment means we can serve you even better.

Here's to the next chapter together.

Want to see why Vista invested?

Book a demo with one of our product specialists where we can show you how we can support every part of your operation.

For more information about this announcement, please contact our media team at: Karolina@branchroad.media