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Out-of-hours Help Desk
Mange your out of hours jobs with the help of our specialist help desk.
by JoblogicWhy do we offer this service?
Operating your own out-of-hours support can be costly, time-consuming, and a real drain on your team. Out-of-hours Help-desk gives you a more reliable alternative, with UK-based facilities management specialists acting on behalf of your company.
What does the service do?
Our out-of-hours help desk supports SLA delivery for jobs that come in overnight or on weekends, while reducing the strain on employees who would otherwise cover out-of-hours.
The service goes beyond message-taking by triaging issues, capturing the right detail, and logging jobs in Joblogic so your team can respond faster. Lone worker check-ins can also be included to support safer out-of-hours operations.
What our customers say
"We have recently started using Job Logic to handle our ‘out of hours’ telephone support, and we are over the moon with the service provided." - Jayne Parker, Office Manager, FM4U
01
UK-based FM specialists answer out-of-hours calls in your name
02
Dedicated branded phone number for a seamless customer experience
03
Technical triage to prioritise issues by urgency and complexity
04
Jobs created and updated directly in Joblogic
05
Customer and site details captured consistently, including site notes
06
Out-of-hours activity kept within your Joblogic records
07
Clear handover for your daytime team, ready to action
08
End-of-shift reporting to support planning and follow-up
09
Exception reporting to highlight urgent issues and SLA risk
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End-to-end job handling, not just message taking
11
Lone worker check-ins with scheduled check-ins and escalation support
Pricing Plan
Available on request
Version
1.0
Categories
Service delivery
Recommended for
Service delivery team
