Customer Contract is Joblogic’s field service contract management layer, bringing multiple services, sites, and work types into one customer agreement. Instead of managing separate contracts for HVAC, fire, electrical, or other service lines, everything sits under one record, with jobs, PPM, quotes, and billing all linked to it.

That gives contract managers, operations teams, and finance leads a clearer view of the agreement and everything connected to it. Pricing stays consistent, changes are easier to track, and linked work is visible in one place.

The result is less admin, better control, and a simpler way to manage complex contracts.

Who it’s for

Customer Contract is designed for service businesses managing complex, multi-service agreements, where separate contracts across service lines are creating visibility gaps, pricing inconsistency, and unnecessary admin.

It helps teams who:

• Manage multiple service lines or sites under the same customer agreement
• Need pricing to be applied consistently across jobs, quotes, and PPM without manual input
• Handle contract renewals, roll-ons, or suspensions that currently require manual coordination
• Want a single view of all contracts, their status, and the work linked to them
• Need a clear audit trail of contract changes for compliance or commercial accountability

Business benefits

One customer. One contract. Total clarity.

Bringing services and sites under one contract makes it easier to see what is active, what has been agreed, and what is still outstanding.

Every job priced right, every time

Contract-driven pricing rules make sure selling rates are applied consistently, so revenue is not lost through human error or inconsistent job setup.

Renew and manage contracts without manual effort

Automated workflows handle renewals, roll-ons, and PPM alignment so your team spends less time on contract admin and more time on delivery.

Pause or restart without operational confusion

Controlled suspension and reactivation update linked jobs and invoices automatically, so contract changes do not create extra manual work.