Introduction

Managing hundreds of contracts across the UK while relying on spreadsheets and paper job sheets had become unsustainable for William Austin Services. With nearly 100 users coordinating work for major clients such as Holiday Inn, Buzz Bingo, and Hays Travel, the workload was significant. Scheduling delays were becoming common. A lack of real-time visibility, and slow invoicing also started to put pressure on efficiency and customer service. 

Founded in 1976 and headquartered in the West Midlands, William Austin has spent almost five decades building a reputation as a trusted nationwide HVAC specialist. The company delivers maintenance, installation, plumbing, energy efficiency, and compliance services to a wide portfolio of clients across hospitality, leisure, retail, and public sectors. 

The successful onboarding of 275 new retail sites made it clear that a smarter, more connected system was needed to handle operations at scale without adding to the admin burden. 

Why William Austin chose Joblogic

As contract volumes grew, William Austin recognised that manual processes could no longer deliver the speed and visibility required for nationwide operations. Managing job allocation through spreadsheets was slowing down response times, and the lack of real-time updates created gaps between the office and the field. 

To overcome these challenges, the company looked for a platform that could provide: 

• Real-time job tracking to keep the office and engineers aligned. 

• Smarter scheduling tools to assign jobs by location and skillset. 

• Automated invoicing to cut paperwork and speed up payments. 

• Asset management with QR codes for instant access to service histories. 

• Reporting dashboards to strengthen compliance and customer confidence. 

“To keep up with the scale of our operations and 24/7 commitments, we needed a system that gave us instant visibility, automation, and complete reliability. Joblogic ticked all these boxes.” 

What Joblogic has done for William Austin

Joblogic has delivered measurable efficiency gains for William Austin, cutting admin, improving scheduling, and strengthening customer satisfaction. 

• 20% faster job turnaround: Smarter scheduling and real-time tracking cut turnaround times by around 20%, helping engineers complete work faster and boosting first-time fix rates. 

• 30–50 hours of admin saved each month: Automated scheduling, reporting, and job management removed manual re-entry and paperwork, opening up the office team’s schedule to focus on service and planning. 

• 10–15% more jobs completed per week: Better utilisation of engineers increased weekly job volume, boosting revenue without additional staff. 

• Faster invoicing and cash flow: Automated workflows issue invoices immediately on job completion, reducing errors and accelerating payment cycles. 

• Higher customer satisfaction: Real-time updates and professional digital job reports increased transparency, strengthened relationships, and helped secure repeat contracts. 

• Scalable growth: Joblogic enabled William Austin to onboard 275 new retail sites without adding administrative burden. 

“Joblogic has transformed how we manage jobs, from first call to invoice. It’s allowed us to maintain service quality even as we scale nationwide.”