Introduction

Parr FM is a leading integrated facilities management provider delivering national coverage across the UK and Ireland. Headquartered in Belfast, the company also has offices in Manchester, Dublin, London, Swindon, and Glasgow. Parr FM supports over 1,000 sites and serves a diverse client base across healthcare, retail, public sector, education, and commercial sectors. With more than 5,000 work orders processed every month, the scale of operations demands a solution that ensures speed, accuracy, and compliance.

Since its founding in 2007, Parr FM has built a reputation for resilience, rapid mobilisation, and technical excellence. The company is trusted by blue-chip clients including Bupa Dental Care, Boots, and numerous NHS trusts. In recent years, Parr FM has expanded rapidly, launching a dedicated healthcare division and doubling its NHS coverage, while maintaining a client retention rate above 97%. 

As the business evolved, shortcomings in Parr FM’s previous software became increasingly apparent. The system was inflexible and relied heavily on manual processes, making tasks like scheduling, job tracking, and invoicing cumbersome and time-consuming. This not only limited operational productivity but also hindered the company’s ability to scale seamlessly. To maintain their high standards of service and support ambitious growth plans, Parr FM knew they needed to make a change. 

Why Parr FM chose Joblogic

As Parr FM continued to expand and secure larger, multi-site contracts, a major challenge became clear: their previous software couldn’t keep up with the need for real-time visibility and operational agility. The old system lacked flexibility, demanded manual workarounds, and made it difficult to scale job management and reporting effectively across hundreds of client sites.  

To support continued growth and deliver the high-quality service clients expect, Parr identified several critical priorities for a new solution: 

• An intuitive, easy-to-use interface to streamline daily operations 

• Advanced reporting and PPM scheduling capabilities to manage complex multi-site portfolios 

• Real-time visibility and data accuracy to support decision-making and compliance 

• Flexibility to customise workflows and documents, adding a professional touch for clients 

Joblogic stood out as the clear choice. Its all-in-one platform offered everything Parr FM needed, from drag-and-drop scheduling and automated invoicing to advanced reporting and seamless data imports. The ability to customise client-facing documents, even adding logos and detailed job information, further elevated the professional image presented to clients and reduced time spent resolving queries 

“I’ll keep using the word efficiency because that’s really where we are seeing the benefits of it,” says Tim Gillen. “We’ve been able to leverage it to enable us to have greater efficiencies with scheduling of the engineers.” 

What Joblogic has done for Parr FM

Parr FM’s leveraging of Joblogic has driven substantial improvements in effectiveness, reporting accuracy, and the overall client experience.  

• Invoicing speed: Previously, it could take up to 15 minutes to cost and prepare each invoice. With Joblogic, this process now takes about one minute per job. This saves countless hours each month, especially when managing hundreds of jobs at a time. 

• Enhanced reporting and data visibility: Parr FM can now generate detailed, client-specific reports quickly and accurately. This has helped the team identify where costs are higher than expected and make data-driven adjustments to engineer scheduling and resource allocation. 

• Increased automation: Routine manual tasks, from job sheet management to data imports, are now automated. This has freed up both office staff and engineers to focus on higher-value work and service delivery. 

• Improved client communication: Outgoing documentation can be fully customised, including adding client logos and detailed job information. This professional presentation has reduced queries, improved first-time resolution rates, and increased overall customer satisfaction.  

These operational gains have been achieved while maintaining an exceptional 98% SLA compliance rate across active contracts.

“It’s been very useful to understand where the costs of the company are higher than they should be and take the information and apply it directly to how we’re scheduling the engineers to increase efficiency and track the cost a bit better,” says Tim Gillen, Director at Parr FM. “I’ll keep using the word efficiency because that’s really where we are seeing the benefits of it.”