Introduction

Mouldex Ltd is a leading environmental solutions provider specialising in tackling mould, condensation, ventilation issues, and hazardous radon gas. Founded in 2018 by industry expert Andrew Cowlin, the company quickly made its mark by delivering effective, long-lasting improvements to environments in homes across the UK.  

Driven by ambitious growth, Mouldex rapidly expanded from small start-up to a workforce of over 100 employees by 2025. While this growth presented exciting opportunities, it also brought significant operational challenges.  Previously reliant on manual processes involving paper-based systems and spreadsheets, Mouldex faced bottlenecks in job scheduling, tracking, and timely invoicing, creating inefficiencies that risked impacting their high service standards.  

Committed to their mission of transforming one million homes into safer, healthier spaces, Mouldex needed a robust, scalable solution to sustain their rapid expansion and operational efficiency. 

Why Mouldex chose Joblogic

As Mouldex  scaled rapidly, they faced a critical challenge: manual processes simply couldn’t keep up. The complexity of managing thousands of jobs manually increased challenges in scheduling, execution, and invoicing. This not only impacted their internal efficiency but also compromised the high level of transparency and responsiveness their clients had come to expect.  

“Running upwards of 2,500 jobs simultaneously with spreadsheets and paperwork became unmanageable,” says Alfred van Pelt, National Operations Manager at Mouldex. “To keep growing, we needed a powerful, scalable system.” 

To overcome these hurdles and meet growing client expectations, Mouldex prioritised four key capabilities in a job management platform: 

• Real-time job tracking to eliminate bottlenecks and improve service visibility. 

• Transparent client communication via a customer portal to strengthen client relationships and improve retention. 

• Integrated electronic forms to ensure immediate, accurate data capture on-site. 

• Use of Schedule of Rates and efficient invoicing automation to accelerate cash flow and reduce administrative workload.  

The tipping point was their expanding workforce and rising demand. “We couldn’t have doubled our staff and maintained service quality without Joblogic,” Alfred explains. “With Joblogic, every aspect of our workflow became streamlined, efficient, and transparent.” 

After evaluating several platforms, Mouldex chose Joblogic for its comprehensive feature set, proven scalability, and intuitive design, making it the ideal solution to support their continued growth.  

What Joblogic has done for Mouldex

Mouldex’s application of Joblogic has seen significant improvements across job management, operational efficiency, and customer satisfaction.  

• Halved job turnaround times: With real-time tracking and streamlined scheduling, the turnaround time from initial visit to job completion has been reduced by 50%. Jobs are now scheduled and executed faster, dramatically improving operational efficiency.  More importantly, this has increased customer satisfaction. 

• Immediate and accurate invoicing: Manual invoicing processes previously created delays. With Joblogic’s automated invoicing feature, Mouldex can now invoice instantly upon job completion, improving cash flow and reducing administrative workload significantly.   

• Enhanced customer transparency: The introduction of Joblogic’s customer portal has greatly improved clarity. Customers now access real-time updates, detailed job reports, and compliance documentation online, reducing enquiries and increasing client retention.  

• Improved data accuracy and compliance: Electronic forms capture critical job data accurately and in real-time on-site. This digital approach reduces errors, ensures immediate documentation compliance, and elevates professionalism.  

• Significant improvement in efficiency: By automating previously manual administrative tasks, Joblogic enabled Mouldex to scale effectively without substantial increases in administrative staffing, resulting in significant improvements in operational efficiency.  

“Joblogic has transformed how we operate,” says Alfred van Pelt, National Operations Manager at Mouldex. “It has not only streamlined our processes but also reinforced our credibility with clients and within tenders, setting us apart in the marketplace.”