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The story in brief
With a legacy spanning five decades, Amalgamated Facilities Management (AFM) provides Specialist Building Compliance and Facilities Management Services throughout Guernsey and Jersey. The company supports more than 5000 customer sites, providing mechanical, electrical, and maintenance support across sectors including commercial real estate, local government, and critical infrastructure.
With over 300 employees and around 100 engineers using Joblogic across both islands, AFM is recognised for its high standards, technical capability, and directly delivered services.
As the business evolved, AFM encountered growing inefficiencies in its legacy workflows. Engineers relied on paper-based processes, with job details manually relayed to office teams for input. This caused delays, reduced visibility, and placed a heavy burden on the admin team. It also limited the company’s ability to provide timely updates and documentation to customers.
To meet rising expectations around service transparency, reporting, and response time, AFM identified the need for a centralised digital platform. The right solution had to improve business productivity by unifying job data, streamlining engineer workflows, and improving customer communication across jurisdictions.
01
Their Challenge
Engineers were operating across more than 5000 sites, yet updates were coming to the office on paper. This delayed reporting, limited scheduling capacity, and made it harder to keep customers informed in real time.
02
How Joblogic helped
After evaluating other platforms, AFM selected Joblogic for its exceptional mobile app, accessible reporting and proven track record in facilities management. It provides a clear step forward in how the business communicates, schedules and delivers its services to its extensive customer base the Channel Islands.
03
The outcome
Implementation of Joblogic has led to measurable improvements in, the customer experience, engineers capacity and operational efficiency
Why AFM chose Joblogic
AFM identified several key priorities when searching for a new system:
A mobile app engineers
A mobile app engineers could use to capture updates and upload photos in the field.
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A real-time customer portal
A real-time customer portal to enhance customer service and create operational efficiencies for our customers and AFM.
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Custom dashboards and reporting tools
Custom dashboards and reporting tools that would improve the quality of information provided to customers, particularly in relation to their building compliance needs.
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A single cloud-based platform
A single cloud-based platform to unify operations across both jurisdictions creating economies of scale for AFM and a better customer experience for pan-island based businesses.
Challenge & Opportunity
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Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features AFM uses most
Joblogic’s core features are now firmly embedded in AFM’s operational routines. From engineer updates to customer reporting, the system supports consistent service delivery and improved communication across the board. The platform is central to how reactive and planned works are managed across the mechanical and electrical teams.
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Mobile engineer app
Engineers use the Joblogic mobile app to log job updates, capture photos, and submit site notes in real time. This reduces paperwork, improves data accuracy, and ensures the office has immediate access to the latest job information.
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Customer portal
The customer portal is now central to AFM’s customer engagement. Customers receive quotations, real-time updates, documentation, and access to job history. This provides them with an improved oversight of ongoing works, which has significantly reduced inbound queries and strengthened trust.
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Custom dashboards and reporting
AFM uses Joblogic’s reporting tools to build contract-specific dashboards. These allow managers to track performance indicators, review site histories, and present data to customer in a professional format. The clarity and level of detail in these reports now outperform those offered by competitors, helping AFM secure contract renewals and strengthen long-term relationships.
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Scalability and business growth
Joblogic has enabled AFM to grow without expanding administrative teams and whilst meeting rising customers expectations. Customers now demand faster updates, richer information, and greater transparency. With real-time reporting and photographic job updates, AFM has strengthened customer relationships and supported continued growth.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
Plan & Design
Review processes and align technology to client needs
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Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
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Victoria McEneaney
Chief Executive Officer
Victoria McEneaney
Chief Executive Officer
