Managing over 1,200 customers and 5,000 sites across two islands with one platform: AFM’s Joblogic success story

Operating across thousands of sites in Guernsey and Jersey, AFM turned to Joblogic to replace slow paper processes with real time visibility, seamless digital updates, unify operations, and consistently raise service standards.

Introduction

With a legacy spanning five decades, Amalgamated Facilities Management (AFM) provides Specialist Building Compliance and Facilities Management Services throughout Guernsey and Jersey. The company supports more than 5000 customer sites, providing mechanical, electrical, and maintenance support across sectors including commercial real estate, local government, and critical infrastructure.

With over 300 employees and around 100 engineers using Joblogic across both islands, AFM is recognised for its high standards, technical capability, and directly delivered services. 

As the business evolved, AFM encountered growing inefficiencies in its legacy workflows. Engineers relied on paper-based processes, with job details manually relayed to office teams for input. This caused delays, reduced visibility, and placed a heavy burden on the admin team. It also limited the company’s ability to provide timely updates and documentation to customers.

To meet rising expectations around service transparency, reporting, and response time, AFM identified the need for a centralised digital platform. The right solution had to improve business productivity by unifying job data, streamlining engineer workflows, and improving customer communication across jurisdictions. 

Why AFM chose Joblogic

As AFM expanded its business across Guernsey and Jersey, one issue became impossible to ignore: visibility.

Engineers were operating across more than 5000 sites, yet updates were coming to the office on paper. This delayed reporting, limited scheduling capacity, and made it harder to keep customers informed in real time. 

“We were growing, but we didn’t have the systems to grow with us,” says Wayne Harwood, Senior Manager.

“Everything was manual, and we were relying on people and paper to pass information back to the office. It slowed everything down.” 

Although AFM had trialled desktop-based software in the past, the absence of mobile functionality left engineers tethered to paper updates. It wasn’t until Joblogic offered a truly mobile solution that AFM could move forward and digitise workflows in the field. 

AFM identified several key priorities when searching for a new system: 

• A mobile app engineers could use to capture updates and upload photos in the field. 

• A real-time customer portal to enhance customer service and create operational efficiencies for our customers and AFM. 

• Custom dashboards and reporting tools that would improve the quality of information provided to customers, particularly in relation to their building compliance needs. 

• A single cloud-based platform to unify operations across both jurisdictions creating economies of scale for AFM and a better customer experience for pan-island based businesses. 

Customer expectations had changed, and as AFM took on more complex contracts, the business needed a platform that reflected the professionalism of its service delivery. 

“We have definitely retained customers because of Joblogic.” adds Wayne Harwood. “The reports, the portal, the updates provide high quality, timely information and give customers the oversight of all their building compliance and maintenance.” 

After evaluating other platforms, AFM selected Joblogic for its exceptional mobile app, accessible reporting and proven track record in facilities management. It provides a clear step forward in how the business communicates, schedules and delivers its services to its extensive customer base the Channel Islands. 

What Joblogic has done for AFM

Implementation of Joblogic has led to measurable improvements in, the customer experience, engineers capacity and operational efficiency. Key outcomes include: 

Faster field updates through visual reporting 

Engineers now update job statuses, upload photos, and complete reports directly from site using the Joblogic mobile app. Visual evidence and photo captions have replaced paper reports and long written descriptions, reducing paperwork and improving clarity. This has eliminated handover delays and improved the speed and accuracy of job information for both reactive and planned works. 

Self-service client access that reduces admin 

Customers no longer need to call or email for updates. Through the Joblogic customer portal, they have instant access to live job progress, downloadable documentation, and full historical records. This self-service access has reduced the administrative burden on AFM’s office teams whilst improving customer experience. 

Smarter decisions through live data insights 

AFM now uses custom dashboards to transform live job data into clear, actionable reports. Internal teams and clients can track job performance, spot trends early, and make data-driven decisions across all contracts. 

Real-time scheduling visibility across more than 5000 sites

With a live overview of jobs across more than 5000 sites, AFM’s managers can now plan resources more effectively. Improved visibility has reduced scheduling bottlenecks, optimised engineer deployment, and enhanced productivity of field teams across both islands. 

Joblogic has not only improved operational oversight but has also made life easier for engineers in the field. The new photo-based reporting tools have reduced the burden of paperwork and improved communication quality, while the intuitive mobile app has helped engineers complete updates more quickly and with less effort.

The combination of faster updates and clearer information has been a key factor in AFM’s ability to meet rising customer expectations and secure repeat business.  

“The visibility we now have across all our activities just wasn’t possible before,” says Victoria McEneaney, Chief Executive. “It’s helped us improve how we plan, respond, and deliver.” 

The Joblogic features AFM uses most

Joblogic’s core features are now firmly embedded in AFM’s operational routines. From engineer updates to customer reporting, the system supports consistent service delivery and improved communication across the board. The platform is central to how reactive and planned works are managed across the mechanical and electrical teams. 

Mobile engineer app 

Engineers use the Joblogic mobile app to log job updates, capture photos, and submit site notes in real time. This reduces paperwork, improves data accuracy, and ensures the office has immediate access to the latest job information. 

Customer portal

The customer portal is now central to AFM’s customer engagement. Customers receive quotations, real-time updates, documentation, and access to job history. This provides them with an improved oversight of ongoing works, which has significantly reduced inbound queries and strengthened trust. 

Custom dashboards and reporting

AFM uses Joblogic’s reporting tools to build contract-specific dashboards. These allow managers to track performance indicators, review site histories, and present data to customer in a professional format. The clarity and level of detail in these reports now outperform those offered by competitors, helping AFM secure contract renewals and strengthen long-term relationships. 

Scalability and business growth 

Joblogic has enabled AFM to grow without expanding administrative teams and whilst meeting rising customers expectations. Customers now demand faster updates, richer information, and greater transparency. With real-time reporting and photographic job updates, AFM has strengthened customer relationships and supported continued growth. 

Key takeaways

• Job visibility: Real-time updates from 100+ engineers across two islands. 

• Client communication: Live portal access has reduced inbound queries and improved satisfaction. 

• Reporting quality: Custom dashboards have enhanced internal insight and client transparency. 

• Scheduling efficiency: Full job oversight across 1200+ sites support smarter resource allocation. 

• Operational scale: Increased workload capacity without expanding admin team. 

• Service professionalism: Higher-quality reports and faster updates help win and retain contracts.