Elevated by visibility and control: How Target Lifts scaled smart with Joblogic

As Target Lifts grew, its disconnected systems made it difficult to meet rising client expectations and compliance demands. It turned to Joblogic for a flexible, cloud-based solution that unified workflows, improved visibility, and supported seamless, scalable growth.

Introduction 

Target Lifts is a specialist provider of lift installation, maintenance, and modernisation services across London and the Southeast. Supporting clients in housing, facilities management, and commercial sectors, the business is trusted for its responsive service and deep technical expertise.

As its contracts got more complex and data requirements mounted, Target Lifts needed a system to modernise job tracking, reduce admin, and strengthen compliance reporting. Brendan Osborn, Business Operations Director, led the adoption of Joblogic to bring clarity, control, and consistency to its operations.  

Why Target Lifts chose Joblogic  

Target Lifts selected Joblogic to overcome some challenging operational and compliance issues that were limiting its growth and service quality, such as: 

• Increased pressure to deliver faster, more transparent reporting: Its existing processes struggled to keep pace with rising client expectations and compliance requirements. 

• Limited oversight of jobs and contracts: Without real-time data, managers found it difficult to track performance or make informed decisions. 

• Rigid systems that couldn’t accommodate their workflows: Previous platforms lacked the flexibility to support the custom forms, reports, and processes they needed. 

• Disjointed operations: After COVID, the business needed a consistent, unified system to bring contract managers and office staff back into alignment. 
  
  

What Joblogic has done for Target Lifts 

Since going live with Joblogic, Target Lifts has achieved stronger contract performance, tighter compliance control, and a more unified approach to service delivery. Some of the main improvements have included: 

• Faster turnaround on compliance documentation and audit requests: Automated forms and certificates have reduced admin time and helped the team respond quickly during inspections. 

• Real-time access to job and team performance data: Dashboards now provide visibility that supports more efficient job scheduling, faster issue resolution, and clearer reporting to clients. 

• Consistent process adoption across office and field teams: Everyone now works through the same system, improving accuracy, accountability, and internal coordination. 

• Streamlined data management that meets evolving client contract demands: With Joblogic, the team can meet documentation standards confidently and maintain stronger relationships with clients
  
  

The Joblogic features Target Lifts uses most  

Brendan and Target team have adopted a range of tools within Joblogic to improve performance visibility, streamline compliance, and simplify their day-to-day workflows. Here are the features they rely on most: 

Key Takeaways 

• Gained real-time job visibility across all contracts, allowing managers to track progress and reduce time chasing updates 

• Streamlined compliance by automating certificates and linking documentation directly to jobs and assets 

• Standardised processes across departments post-COVID, helping office and field teams work from the same system 

• Reduced admin overhead by digitising job records and minimising manual paperwork 

• Improved contract oversight through custom dashboards, supporting better resource planning and client reporting