The story in brief

Sencat is a national provider of Hard Facilities Management services, delivering building maintenance, emergency repairs and specialist services across education, healthcare, commercial properties and the mental health sector.

Founded in 2014 by Chris Barnes following the success of sister company Lancashire Gas Services, Sencat was established to provide a broader, integrated service offering. What began as a one-man operation has grown into a multi-disciplinary organisation, with trades brought in-house to ensure consistent quality, control and responsiveness.

Today, Sencat operates across several divisions including Gas, Facilities Management, Maintenance, Projects, Electrical and a dedicated Fire division. As job volumes increased and operations expanded to support 24-hour service delivery, manual processes and paper-based workflows became a growing obstacle.

To maintain standards while scaling, Sencat expanded its use of Joblogic, which now underpins day-to-day operations across the business.

Their challenge

As Sencat expanded, it became clear that a more robust system was needed. They required a platform capable of supporting 24-hour operations, coordinating jobs across multiple departments and reducing the strain of manual, paper-based processes.

How Joblogic helped

The team first adopted Joblogic in 2020, gradually integrating it across the business. By 2024, it had become a critical component in managing operational complexity and scaling efficiently. Today, Joblogic is a core pillar of Sencat’s strategy, helping to streamline workflows, enhance visibility and ensure consistent service delivery across every division.

The outcome

As Sencat deepened its use of Joblogic, the business achieved measurable gains in efficiency, compliance, and operational control

Why Sencat chose Joblogic

The system has played a vital role in addressing several key challenges:

Heavy reliance on paper-based workflows

Job sheets, especially for out-of-hours jobs, were often delayed, misplaced or lost. This created inefficiencies and made tracking difficult.

Lack of visibility across departments

With work split between departments, the team needed a clearer way to manage job ownership, financial tracking and service delivery.

Manual scheduling and compliance tracking

Coordinating hundreds of jobs each month, particularly for PPMs, became increasingly complex without automation or real-time insight.

Limited system flexibility

Existing tools could not support the level of customisation required. Joblogic gave the team the ability to build forms, reports and workflows around their processes.

Need for reliable support

As their use of the system deepened, support from Joblogic’s technical team became a valuable extension of the business.

Challenge & Opportunity

Challenge

Sencat’s rapid growth increased paperwork and made it harder to maintain control of compliance, scheduling, and visibility across multiple departments.

Paper job sheets were delayed, misplaced, or lost, especially out of hours

Limited visibility of job ownership and performance across departments

Manual scheduling and compliance tracking made PPM coordination harder

Existing tools lacked flexibility for custom forms, reports, and workflows

Scaling 24-hour operations without increasing admin

Opportunity

By expanding Joblogic across the business, Sencat improved compliance, streamlined workflows, and gained real-time oversight to support scalable 24-hour operations.

Real-time out-of-hours reporting with digital forms

Automated PPM scheduling and compliance tracking

Higher compliance, including one client rising from 30% to over 90% in nine months

Clearer financial visibility by department

Faster audits using dashboards and job history

The Joblogic features Sencat uses most

Joblogic supports Sencat’s day-to-day operations across all departments, keeping teams aligned and workflows consistent.

Custom forms

Digital forms have replaced paper job sheets, standardising data capture across all job types. They’re especially useful for out-of-hours work, allowing engineers to log job details instantly for next-day review.

Planned Preventative Maintenance (PPM)

Automated scheduling and tracking help Sencat deliver hundreds of maintenances visits each month. Clients stay informed with accurate compliance records and audit-ready histories.

Job scheduler

A drag-and-drop planner enables quick allocation of both reactive and planned jobs. It ensures engineers are deployed efficiently, with all relevant job details at their fingertips.

Invoicing and financial tracking

Real-time job data powers faster, more accurate invoicing. Sencat tracks revenue and costs by department, improving oversight and cash flow.

Reporting and dashboards

Live dashboards give managers visibility of job progress, performance metrics, and team workloads. These tools support smarter planning and more informed client updates.

Customer portal

Clients can access live job updates, documents, and service logs in one place. Sencat frequently highlights the portal in tenders as a tool for improving transparency and reducing admin overhead.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Sencat

As Sencat deepened its use of Joblogic, the business achieved measurable gains in efficiency, compliance, and operational control. Key improvements include:

200% increase in compliance in 9 months
Automated PPM scheduling and tracking improved one client’s compliance from 30% to over 90%, ensuring audit readiness and service reliability.
Streamlined out-of-hours reporting
Digital forms replaced paper job sheets, enabling real-time submission and eliminating lost or delayed information.
Improved financial oversight and cash flow
Department-level job tracking provides clearer insight into revenue, costs and performance, supporting faster invoicing.
Greater operational visibility
Live dashboards give managers instant insight into job progress, workloads and KPIs across all departments.
Stronger client relationships
The customer portal improves transparency, reduces admin overhead and strengthens Sencat’s position in competitive tenders.
Scalable growth without added admin
Joblogic supports Sencat’s 24-hour, multi-team operation, enabling the business to grow to over 130 staff and 150 vehicles while maintaining control and consistency.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
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200% increase in compliance in 9 months: Sencat’s Joblogic transformation

The story in brief

Why Sencat chose Joblogic

Challenge & Opportunity

“Joblogic keeps us on track with compliance and gives us confidence that nothing is being missed.”