Introduction

Sencat is a trusted national provider of Hard Facilities Management (Hard FM) services, offering comprehensive building maintenance and emergency repair solutions. The company supports a wide range of sectors, including education, healthcare and commercial properties, while also delivering specialist services tailored to the mental health sector. 

Its mission is to ensure the safety, functionality and long-term value of clients’ built environments through expert care, responsive service and technical excellence. 

Founded in 2014 by Chris Barnes, following the success of sister company Lancashire Gas Services, Sencat was established to offer a broader, more integrated range of services. What began as a one-man operation has grown into a multi-disciplinary business, with trades brought in-house to ensure full control over quality, consistency and service delivery across every project. 

Today, Sencat operates through several departments: Lancashire Gas Services, Facilities Management, Maintenance, Projects, Electrical and the newly established Fire Division. As operations scaled, so did the complexity. Job volumes grew, paperwork increased and maintaining clear oversight became a challenge. To address this, Sencat expanded its use of Joblogic, a digital platform that now underpins the business by streamlining workflows, improving visibility and supporting sustainable long-term growth. 

Why Sencat chose Joblogic

As Sencat expanded, it became clear that a more robust system was needed. They required a platform capable of supporting 24-hour operations, coordinating jobs across multiple departments and reducing the strain of manual, paper-based processes. 

The team first adopted Joblogic in 2020, gradually integrating it across the business. By 2024, it had become a critical component in managing operational complexity and scaling efficiently. Today, Joblogic is a core pillar of Sencat’s strategy, helping to streamline workflows, enhance visibility and ensure consistent service delivery across every division. 

The system has played a vital role in addressing several key challenges: 

• Heavy reliance on paper-based workflows: Job sheets, especially for out-of-hours jobs, were often delayed, misplaced or lost. This created inefficiencies and made tracking difficult. 

• Lack of visibility across departments: With work split between departments, the team needed a clearer way to manage job ownership, financial tracking and service delivery. 

• Manual scheduling and compliance tracking: Coordinating hundreds of jobs each month, particularly for PPMs, became increasingly complex without automation or real-time insight. 

• Limited system flexibility: Existing tools could not support the level of customisation required. Joblogic gave the team the ability to build forms, reports and workflows around their processes. 

• Need for reliable support: As their use of the system deepened, support from Joblogic’s technical team became a valuable extension of the business. 
  
  

What Joblogic has done for Sencat

As Sencat deepened its use of Joblogic, the business achieved measurable gains in efficiency, compliance, and operational control. Key improvements include: 

• Streamlined out-of-hours reporting: A custom digital form replaced paper job sheets, removing backlog and lost data. Jobs are now submitted in real time and reviewed the next morning. 

• Improved PPM compliance: One client’s compliance rate rose from 30% to over 90% in just nine months. Automated scheduling and tracking now support hundreds of PPMs each month. 

• Greater financial visibility: Separate job streams for each department help managers track revenue, costs, and performance more clearly. This supports better forecasting and budget control. 

• More consistent operations: A unified system has improved communication and ensured reliable service delivery as the business grows. 

• Faster audits and stronger tenders: Dashboards and job histories speed up audit responses. The customer portal also enhances transparency in competitive bids.