Introduction

Lorne Stewart Facilities Services, part of the long-established Lorne Stewart Group, delivers mechanical and electrical services across the UK. Their clients include local authorities, NHS trusts, educational institutions, and blue light services, among others. 

With a rich history going back over 120 years and a strong reputation for reliable facilities management, the company found itself facing a common challenge. As operations became more complex and geographically spread out, managing everything efficiently with their old in-house system became harder. 

They needed to simplify their processes, reduce paperwork and connect field engineers with the office more effectively. That’s when they turned to Joblogic. 

Why Lorne Stewart chose Joblogic

Back in 2019, the team at Lorne Stewart Facilities decided to move away from their in-house CAFM system. After reviewing several platforms, they found that Joblogic ticked all the right boxes. 

It offered a mobile app that engineers could use straight away without needing extra hardware, and a clear, easy-to-use interface for the back-office team. Just as importantly, Joblogic had a customer portal, which meant clients could access real-time updates and historical job data themselves. 

“We needed something intuitive, mobile-friendly and flexible enough to support our growth plans. Joblogic stood out from the start,” said Mark Sutcliffe, Chief Executive of Lorne Stewart Facilities Services. 

What Joblogic has done for Lorne Stewart

Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency. 

• A big step towards a paper-free operation: Since moving to Joblogic, the business has cut out almost all of its paper use for maintenance tasks. Engineers now capture everything digitally, from certificates to expenses.  

• Better visibility and smoother workflows: Joblogic has helped the team mobilise contracts more efficiently across the UK. The full job journey, from a call into the helpdesk to job completion on-site, is tracked in one place. 

• Smarter planning to support growth: The company is aiming to grow its revenue from £50 million to £75 million over the next three years. Joblogic is seen as a key part of that journey.