The story in brief

Target Lifts is a specialist provider of lift installation, maintenance, and modernisation services across London and the Southeast. Supporting clients in housing, facilities management, and commercial sectors, the business is trusted for its responsive service and deep technical expertise. Since its founding, the company has built a reputation for delivering high-quality work across complex environments where safety, reliability, and regulatory compliance are critical.

As its contracts became more complex and data requirements increased, Target Lifts needed a more efficient way to manage its operations. Job information and compliance records had to be tracked carefully to meet client expectations and industry standards, but existing processes made this increasingly difficult at scale.

Business Operations Director Brendan Osborn led the adoption of Joblogic to modernise job tracking, reduce admin, and strengthen compliance reporting. This helped bring greater clarity, control, and consistency to day-to-day operations.

Their Challenge

Target Lifts selected Joblogic to overcome some challenging operational and compliance issues that were limiting its growth and service quality

How Joblogic helped

Target Lifts selected Joblogic to overcome some challenging operational and compliance issues that were limiting its growth and service quality

The outcome

Since going live with Joblogic, Target Lifts has achieved stronger contract performance, tighter compliance control, and a more unified approach to service delivery.

Why Target Lifts chose Joblogic

Target Lifts selected Joblogic to overcome some challenging operational and compliance issues that were limiting its growth and service quality, such as:

Increased pressure to deliver faster, more transparent reporting

Increased pressure to deliver faster, more transparent reporting: Its existing processes struggled to keep pace with rising client expectations and compliance requirements.

Limited oversight of jobs and contracts

Without real-time data, managers found it difficult to track performance or make informed decisions.

Rigid systems that couldn’t accommodate their workflows

Rigid systems that couldn’t accommodate their workflows: Previous platforms lacked the flexibility to support the custom forms, reports, and processes they needed.

Disjointed operations

Disjointed operations: After COVID, the business needed a consistent, unified system to bring contract managers and office staff back into alignment.

Challenge & Opportunity

Challenge

NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.

All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.

The system became harder to maintain as more sites were added.

Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.

Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.

Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.

Opportunity

NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.

NCG needed a structured, centralised system that could scale with 75+ services.

They required real-time visibility of maintenance and compliance.

The team wanted a solution that supports live job tracking and instant reporting.

They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.

NCG aimed to improve collaboration across departments and with external contractors.

The Joblogic features Target Lifts uses most

Brendan and Target team have adopted a range of tools within Joblogic to improve performance visibility, streamline compliance, and simplify their day-to-day workflows. Here are the features they rely on most:

Job Tracking

Used daily by office staff and contract managers to monitor live job progress, record outcomes, and maintain visibility across active contracts.

Electronic Forms

Developed during onboarding to reflect contract-specific requirements, these are used to capture on-site data and automatically generate audit-ready documentation.

Reporting

Built out progressively by the team, these support high-level oversight of job volumes, performance trends, and customer-specific activity.

Document Management

Ensures that job history, RAMS, certificates, and compliance records are accessible to all relevant teams, reducing reliance on emails or ad hoc requests.

Workflow Management

Used across departments to reinforce consistent processes, particularly following a company-wide push to standardise Joblogic usage post-COVID.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Target Lifts

Since going live with Joblogic, Target Lifts has achieved stronger contract performance, tighter compliance control, and a more unified approach to service delivery. Some of the main improvements have included:

Faster turnaround on compliance documentation and audit requests: Automated forms and certificates have reduced admin time and helped the team respond quickly during inspections.

Real-time access to job and team performance data: Dashboards now provide visibility that supports more efficient job scheduling, faster issue resolution, and clearer reporting to clients.

Consistent process adoption across office and field teams: Everyone now works through the same system, improving accuracy, accountability, and internal coordination.

Streamlined data management that meets evolving client contract demands: With Joblogic, the team can meet documentation standards confidently and maintain stronger relationships with clients

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
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Elevated by visibility and control: How Target Lifts scaled smart with Joblogic

The story in brief

Why Target Lifts chose Joblogic

Challenge & Opportunity

“What Joblogic gives us is the ability to track every job and know exactly where we are with it. That’s been a big step forward.”

Brendan Osborn