Introduction

National Care Group (NCG) is one of the UK’s leading adult social care providers, supporting people with learning disabilities, mental health needs, acquired brain injury and autistic people.

Trust sits at the heart of NCG’s mission which helps to shape every interaction, decision, and service the organisation delivers.

With more than 75 residential and supported living services across England and Wales, NCG supports people to grow their independence, and reach their full potential.

Driven by its core values of Passion, Empowerment, Respect, and Collaboration, NCG fosters inclusive environments where both the people it supports and its 2,900 colleagues can thrive.

Why National Care Group chose Joblogic

A single spreadsheet once housed every maintenance job at NCG, from reactive repairs and planned preventative maintenance (PPM) to remedial works and compliance checks. For a growing organisation managing more than 75 services, it quickly became a challenge.

As more sites were added, the system became harder to maintain. Tasks were tracked with a basic traffic-light system, updates were handled through long email chains, and the team struggled to get a clear view of what was happening in real time. Collaboration across departments and with external contractors was slow and inconsistent.

“Before Joblogic, everything was done on a spreadsheet,” explains Charlotte Cox, Facilities and Compliance Coordinator. “It had a few columns and a traffic-light system to track jobs. It was slow, inconsistent, and hard to manage when you’re dealing with 75 sites.”

To bring structure and visibility to their operations, NCG introduced Joblogic, a cloud-based system that centralises all maintenance and compliance data in one place. The platform provides live job tracking, instant reporting, and a simple interface that every team member can use confidently, regardless of technical experience.

“Joblogic allows us to have all of our data, which used to be spread across documents and spreadsheets, in one place,” says Charlotte. “It’s simple to use, it’s live, and it works exactly how we need it to.”

What Joblogic has done for National Care Group

Embedding Joblogic into their workflow has improved how NCG’s Facilities and Compliance team manages maintenance across 75 services. The platform replaces spreadsheet-based tracking with real-time visibility and easier collaboration.

Here’s what’s changed:

• Centralised data: All job information is in one place instead of scattered across documents and spreadsheets.
• Real-time, multi-user visibility: Multiple users can view and update the same live data at once.
• Faster access to history: What once took 60 minutes now takes 60 seconds. With Joblogic’s powerful filters, the team can find past jobs and download data for audits or reporting in seconds. 
• Simple to use: Even colleagues who aren’t very technical can navigate, upload, and download confidently.
• More consistent ways of working: Extending Joblogic to others helps everyone look at the same information in the same way.