East West Connect

East West Connect’s growth story: Driving efficiency & compliance with Joblogic

Inefficiencies and compliance risks slowed East West Connect. With Joblogic the company boosted turnover from £6.5m to £20m and gained a platform for seamless operations and sustainable growth.

Introduction 

Established in 1988, with 30 years of operational excellence, East West Connect has earned its reputation as a trusted leader in the building services industry. The company has grown organically over the decades, consistently delivering high-quality engineering, planned preventative maintenance, and reactive maintenance. A strong commitment to staff retention, apprenticeships, and career progression ensures quality at every level of the business. East West Connect runs two departments, one focused on Plant Replacement and Project work, the other focused on Planned Preventative and Reactive Maintenance. 

Unlike many competitors, East West Connect relies on a large direct labour force, providing greater control over project quality and flexibility. But with rapid growth came operational challenges. Manual job tracking, invoicing delays, and outdated systems created inefficiencies, impacting cash flow and scalability. The reliance on spreadsheets and individual knowledge meant missed opportunities and costly delays. Recognising the need for a smarter, centralised solution, East West Connect turned to Joblogic to streamline operations, improve financial visibility, and future-proof the business. 

Why East West Connect chose Joblogic

East West Connect first cooperated with Joblogic in 2012 to support planned maintenance for fire safety equipment, where ensuring accurate data and seamless communication is critical. The system provided a centralised platform for job deployment and real-time engineer feedback, which was a major advancement at the time. However, by 2015, only 10% of the business was using the software, and reliance on manual tracking, spreadsheets, and outdated processes led to growing inefficiencies, missed billing opportunities, and invoicing delays. 

Recognising the need for a fully integrated, scalable solution, East West Connect re-engaged with Joblogic at a crucial time.  The shift toward cloud-based platforms offered greater accessibility, automation and financial oversight. During discussions with the Joblogic team, East West Connect discovered the potential for seamless integration with Exchequer, unlocking advanced financial reporting and streamlined invoicing.  This transformed their view of the platform from a basic job management tool to complete business solution.  

“It was only through communication with Joblogic that we realised how desperately we needed it. The ability to integrate with Exchequer and automate financial reporting was a game-changer.” 

While migrating from legacy systems posed challenges, Joblogic worked closely with East West Connect to develop a structured implementation roadmap. By August 2018, the company had fully transitioned to Joblogic, eliminating inefficiencies, strengthening financial control, and transforming job management across the business. 

What Joblogic has done for East West Connect

After fully adopting Joblogic in August 2018, East West Connect saw immediate and measurable improvements across their operations. The system eliminated inefficiencies, enhanced job tracking, and improved financial oversight.  

With Joblogic’s centralised system, engineers could instantly access critical job details from their mobile devices, allowing them to work safely, meet deadlines, and maintain service quality. The ability to update job statuses in real-time meant that schedules remained accurate and resident requirements were always considered throughout the process. 

“You gave us that one conduit where all things travel through, allowing anyone to pick up where the last person left off.” 

One of the biggest transformations was in performance tracking and reporting. Before Joblogic, managers relied on personal judgment rather than actual data, leading to inconsistencies. Joblogic provided real-time visibility into job progress, helping East West Connect monitor completion rates, identify potential delays, and improve operational efficiency. 

"We probably missed out on thousands in revenue because of jobs not being commercially completed and without a process taking a job from completion through to invoicing. With Joblogic, every job gets tracked, and billing can be instant. The gains have been incredible." 

Additionally, planned maintenance became more structured and reliable. With automated scheduling and compliance tracking, East West Connect ensured service visits were completed on time with full documentation, boosting regulatory confidence. 

As Sam Allen (Director of Maintenance, East West Connect) stated: 

"Another attraction to us to Joblogic initially was its integration with SFG20, which is a building engineering services standard. It meant that we could use a software system to create our maintenance regime, which was, you know, really useful." 

For a company like East West Connect’s Maintenance Department, with four sub-departments covering mechanical, electrical, passive fire and fire & security, having a system that can handle such a broad scope of services is crucial. They deal with everything from fire safety, mechanical and electrical work to height safety equipment, and Joblogic’s ability to support varied maintenance tasks made it an ideal choice. 

"With Joblogic, we don’t have to chase compliance deadlines. The system keeps us on track, making audits stress-free and ensuring we meet safety regulations every time." 

Joblogic’s advanced scheduling and management tools streamlined job tracking and execution, directly driving financial growth. Before Joblogic, the maintenance department turnover stood at £6.5 million in 2018. By 2024, revenue had surged to £20 million, a direct result of capturing, organising, and optimising every job across the business. 

Joblogic’s impact also facilitated company expansion. In 2019 East West Connect entered into a joint venture with Chas Berger to form ChasWest, choosing Joblogic as its preferred CAFM system, bringing additional turnover of approximately £4 million. Using Joblogic for this new business allowed best practice and knowledge sharing across the two businesses and collaboration opportunities. In 2022, East West took sole ownership of ChasWest changing the company name to East West Compass. 

The transition was not without challenges. Between 2012 and 2015, the company struggled with RDS limitations, followed by data migration hurdles whilst road-mapping mobilisation to the cloud-based system. However, Joblogic’s structured support ensured alignment in launching their new product, leading to a smooth transition to the cloud-based system in August 2018. 

Beyond reducing admin time, Joblogic provided the insights needed for East West Connect to optimise performance, streamline resources, and drive long-term business growth. 

The Joblogic features East West Connect uses most

Advanced Job Scheduling & Management 

• Enabled efficient job tracking and execution. 
• Helped capture every job opportunity, reducing missed revenue. 
• Improved workforce coordination, ensuring jobs were assigned and completed on time. 

Mobile Access for Engineers 

• Allowed field teams to access job details instantly on their devices.
• Enabled real-time status updates, keeping schedules accurate. 
• Ensured engineers had the right information to work safely and efficiently. 

Automated Invoicing & Financial Reporting 

• Integrated with Exchequer, improving financial oversight. 
• Allowed instant invoice generation upon job completion, reducing delays. 
• Helped track financial performance and revenue growth. 

Customer Communication Automation 

• Sent automated updates to clients about job status and engineer arrival times. 
• Reduced wasted site visits by ensuring residents were informed. 
• Improved customer satisfaction through clear, proactive communication. 

Compliance & Planned Maintenance Management 

• Ensured fire safety equipment maintenance was completed on time. 
• Automated service scheduling and compliance tracking, reducing admin work. 
• Provided full documentation for audits and regulatory compliance. 

Performance Tracking & Reporting 

• Gave East West Connect real-time visibility into job progress.
• Allowed the company to track KPIs and measure efficiency improvements. 
• Automated defect reporting and close-out processes, ensuring accountability.