The story in brief

East West Connect is a long-established building services provider with over 30 years of operational excellence. Founded in 1988, the company delivers high-quality engineering services across plant replacement, project work, planned preventative maintenance (PPM), and reactive maintenance.

With a strong commitment to direct labour, apprenticeships, and staff retention, East West Connect maintains close control over quality while supporting long-term career progression within its workforce.

The business operates two core divisions: one focused on Plant Replacement and Projects, and the other on Planned Preventative and Reactive Maintenance, covering mechanical, electrical, passive fire, and fire & security services.

As the company grew organically, legacy systems and manual processes increasingly struggled to keep pace. Job tracking relied heavily on spreadsheets and individual knowledge, leading to inefficiencies, invoicing delays, and limited financial visibility.

Recognising the need for a smarter, centralised approach, East West Connect turned to a scalable job management system to streamline operations and support future growth.

Their challenge

East West Connect first started using Joblogic in 2012 to support planned maintenance for fire safety equipment, where accurate data and clear communication are essential. The system provided a centralised platform for job deployment and real-time engineer feedback. However, by 2015 only 10% of the business was using the software, and reliance on manual tracking and spreadsheets continued to cause inefficiencies, missed billing opportunities, and invoicing delays.

How Joblogic helped

Recognising the need for a fully integrated, scalable solution, East West Connect re-engaged with Joblogic at a crucial time. The move to a cloud-based platform offered greater accessibility, automation, and financial oversight. Integration with Exchequer also enabled improved financial reporting and streamlined invoicing, transforming Joblogic from a basic job management tool into a complete business solution.

The outcome

After fully adopting Joblogic in August 2018, East West Connect saw immediate and measurable improvements across their operations. The system eliminated inefficiencies, enhanced job tracking, and improved financial oversight.

Why East West Connect chose Joblogic

To overcome these hurdles and meet growing client expectations, Mouldex prioritised four key capabilities in a job management platform:

Real-time job tracking

Real-time job tracking to eliminate bottlenecks and improve service visibility.

Transparent client communication

Transparent client communication via a customer portal to strengthen client relationships and improve retention.

Integrated electronic forms

Integrated electronic forms to ensure immediate, accurate data capture on-site.

Use of Schedule of Rates and efficient invoicing automation

Use of Schedule of Rates and efficient invoicing automation to accelerate cash flow and reduce administrative workload.

Challenge & Opportunity

Challenge

East West Connect’s rapid growth exposed gaps in legacy processes, reducing operational visibility, slowing delivery, and increasing compliance and revenue risk across planned and reactive maintenance.

Heavy reliance on manual tracking, spreadsheets, and unstandardised working practices

Outdated processes created inefficiencies and limited scalability

Invoicing delays and missed billing opportunities impacted cash flow and financial control

Limited real-time visibility for managers, making performance tracking inconsistent

Compliance admin was harder to manage at scale, increasing audit pressure

Opportunity

By fully adopting Joblogic (cloud) and centralising job and finance workflows, East West Connect gained real-time oversight, faster invoicing, and structured compliance, creating a platform for sustainable growth.

One central system for managing all jobs

Real-time job updates for engineers and office teams

Faster invoicing and improved cash flow

Clear financial visibility through system integration

Data-led performance tracking and reporting

The Joblogic features East West Connect uses most

East West Connect has embedded Joblogic deeply into daily operations, enabling consistency, control and scalability across the business.

Real-time job tracking

The live tracking capability has become vital, providing instant visibility on over 2,500 jobs at any given time. Office staff and engineers now collaborate seamlessly, staying aligned and responsive.

Automated invoicing

Immediate invoicing upon job completion has streamlined cash flow and reduced administrative overhead. Joblogic’s automation ensures invoices are accurate, timely, and professional, eliminating manual paperwork delays.

Electronic forms

Engineers now capture essential data directly on-site using digital forms, ensuring accuracy, compliance, and immediate communication to clients. This feature eliminates paperwork errors and boosts overall professionalism.

Customer portal

Central to Mouldex’s enhanced customer experience, the portal allows clients instant access to job updates and compliance documents. This transparency significantly reduces customer inquiries and strengthens customer retention.

Job planner and scheduling

Joblogic’s intuitive planner allows rapid scheduling and reassignment of tasks, significantly reducing turnaround times and ensuring optimal resource allocation.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for East West Connect

Improved job tracking and execution
Advanced scheduling ensures every job is captured, assigned and completed efficiently, reducing missed revenue and operational delays.
Faster, more accurate invoicing
Integration with Exchequer enables instant invoicing on job completion, improving cash flow and financial oversight.
Enhanced engineer productivity
Mobile access gives field teams real-time job information, status updates and documentation, improving safety and efficiency.
Stronger compliance and audit readiness
Automated scheduling, SFG20 integration and digital documentation ensure maintenance is completed on time with full compliance records.
Data-driven performance management
Real-time reporting provides visibility into KPIs, completion rates and resource utilisation, enabling continuous improvement.
Significant revenue growth
Maintenance department turnover increased from £6.5 million in 2018 to £20 million by 2024, driven by better job capture, billing and operational control.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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East West Connect’s growth story: Driving efficiency & compliance with Joblogic

The story in brief

Why East West Connect chose Joblogic

Challenge & Opportunity

“Joblogic has given us the visibility and control we needed to grow confidently, capture every job and maintain the highest standards across compliance and service delivery.”

Sam Allen