Introduction

GEZE UK is a global leader in the design, manufacture, and servicing of automatic door systems. Founded over 160 years ago and still family-run, the company operates in 48 countries, offering innovative solutions for access and egress systems. With more than 1,200 patents, GEZE UK is recognised for technical excellence and serves industries ranging from commercial and healthcare to high-end residential. 

In the UK, GEZE UK service, maintain and install a broad range of automatic, manual and industrial doors, offering service solutions beyond its own products. The business has seen consistent year-on-year growth, expanding both its sales and service operations. As customer demands increased, so did the need for better job tracking, operational efficiency, and service quality. While SAP supports its core business functions, GEZE UK needed deeper capability to manage service delivery at scale and sustain high levels of customer satisfaction. 

When an unexpected IT issue disrupted operations, GEZE UK turned to Joblogic to restore stability. Within 24 hours, their service operations were fully functional again. What began as an emergency solution quickly revealed itself as a platform for future growth, equipping GEZE UK with the tools to deliver even better service at scale.

Why GEZE UK chose Joblogic

As GEZE UK’s service operations scaled, one challenge stood out: managing growing volumes of jobs without compromising service quality. They needed real-time job visibility, faster planning, and better communication with both engineers and customers. Their existing SAP system supported broader business functions but did not offer the day-to-day service management tools required for a high-volume, customer-centric operation. 

When an unexpected IT issue disrupted their systems, GEZE UK faced a critical test of business continuity. They turned to Joblogic not just for recovery, but for the opportunity to rethink how they delivered service at scale. Geze had already been exploring Joblogic before the IT issue occurred. The disruption simply sped up the process, allowing the team to move straight to go-live. With the groundwork already in place, the transition was quick and confident. 

“The speed with which you reacted to get us up and running was superb, and the customer service has always been superb,” says Adam Presdee, Service Director at GEZE UK. “Yes, the software is very good and we can develop it further, but the highlight was you got us up and running within 24 hours. For a business of our size, that was absolutely critical.” 

Following the success of the rapid deployment, GEZE UK identified several key priorities that Joblogic helped address: 

• Real-time job planning and status visibility 

• Automated notifications to customers on engineer activities 

• Simplified reporting through intuitive dashboards 

• Flexibility to integrate with SAP and existing workflows.  

Joblogic’s user-friendly interface, powerful planning board, and automated workflows quickly demonstrated clear benefits. What began as an emergency response evolved into a platform to support GEZE UK’s long-term growth, driving operational resilience and enhanced customer satisfaction.

What Joblogic has done for GEZE UK

Since the emergency integration of Joblogic, GEZE UK has seen major improvements across job management, customer communication, and operational efficiency.  

• 24-hour recovery: GEZE UK was fully operational within 24 hours, with all engineers, sites, and assets onboarded, ensuring minimal disruption to service delivery. 

• Streamlined planning and scheduling: The planning board gives the service team real-time visibility of job status and SLA priorities, enabling better job allocation and faster turnaround times. 

• Improved customer communication: Automated notifications keep customers informed of engineer activity, reducing missed appointments and improving first-time access rates. 

• Faster reporting and insights: Dashboards provide instant access to job progress and SLA compliance metrics, helping management make data-driven decisions quickly. 

• Reduced administrative workload: Automated job sheet generation and simplified back-office workflows with direct API links to GEZE SAP systems have freed up valuable time for the support team. 

• Enhanced engineer experience: Engineers benefit from an intuitive mobile app that allows them to access job details, asset histories, and complete paperwork on-site, improving efficiency.