Introduction

TechniFire Solutions Ltd (TFS) is a specialist in fire and security systems for high-rise buildings, data centres, and complex commercial sites across London and the Home Counties. With a team of 70 people, including 45 dedicated engineers, TFS provides design, installation, commissioning, and ongoing maintenance services to some of the most critical and compliance-focused environments in the UK. 

Celebrating 13 years in operation, TFS has built its reputation on putting people first. Every client is supported by a dedicated account manager who knows their site intimately. This ensures tailored service and quick, informed responses, never a generic contact. 

As the company grew, so did the demand for faster reporting, real-time updates, and comprehensive compliance documentation. Manual processes and spreadsheets simply could not keep up. To continue offering best-in-class service while meeting increasingly high client expectations, TFS needed a smarter, more integrated way to operate. 

Why TFS chose Joblogic

As client demands for faster, more transparent reporting grew, TFS realised that relying on manual processes was no longer sustainable. Clients expected real-time updates on reactive and planned maintenance, instant access to asset history, and clear evidence of compliance with critical accreditations like NSI and BAFE. 

“Our clients wanted information at their fingertips, and spreadsheets just couldn’t keep up,” explains Layne Taylor, Service Manager. “We needed a system that would support our growth, keep us compliant, and help us continue delivering the personal service we pride ourselves on.” 

TFS evaluated several software options but found Joblogic stood out for its flexibility and future-ready approach. The transition to a web-based, cloud-driven system was essential, enabling engineers and office staff to access live information from anywhere. 

Four key priorities led TFS to choose Joblogic: 

• Real-time visibility to meet evolving client expectations 

• Built-in flexibility for custom forms and asset-driven workflows 

• Improved communication between office and field teams through automated updates 

• A user-friendly, intuitive interface for both experienced engineers and new trainees 

After moving to Joblogic, clients immediately noticed the difference. “We’ve even had clients tell us how much more informed they feel,” says Layne. “The level of transparency and professionalism really sets us apart.” She adds, “Because we have the full history of each account, we can deliver the best possible service, as our team knows exactly what is happening on every site at any given time.” 

What Joblogic has done for TFS

TFS’s usage of Joblogic has led to company-wide optimisation, with major gains in efficiency, compliance, and customer satisfaction all driving success. 

• Thousands of hours saved: Engineers now complete custom asset forms on site, eliminating manual paperwork and reducing turnaround times. 

• Faster cash flow: Invoices are issued fluidly throughout the month instead of waiting for end-of-month backlogs. 

• Stronger compliance: Asset-driven workflows and custom forms ensure critical data is captured and stored in real time, simplifying audits. 

• Less admin, better communication: Instant updates and site notes reduce calls and emails, freeing up valuable time. 

• Happier, more informed clients: The client portal provides live updates and documentation, creating a transparent, professional experience.