Introduction

FME is a specialist in reactive catering equipment repairs, trusted by some of the UK’s most recognisable brands. With McDonald’s making up 98% of its workload, the company is built on responsiveness, reliability, and high-quality service. 

FME has developed a strong reputation for doing things right. With a business built on results, the company has moved away from traditional marketing. Word of mouth alone drives consistent demand, to the point that the business no longer maintains a website. 

Now preparing for its next evolution, the FME team is focused on keeping its standards high while investing in technology that supports better communication, smarter scheduling, and a more streamlined operation. 

Why FME chose Joblogic

As FME began looking toward sustainable growth, one core challenge stood out: maintaining its high service standards while preparing to scale. The team needed better visibility, stronger client communication, and the tools to reduce administrative strain without compromising quality.  

“Clik worked well for us,” says Richard Clayton, Director of Operations at FME. “But Joblogic felt like the next step. It’s growing, it’s evolving, and it gives us the platform to evolve with it.” 

To meet their internal goals and external client expectations, FME focused on finding a system that could offer: 

• A customer portal to improve communication and transparency 

• A cloud-based platform to support engineers in the field 

• Ongoing development and feature rollouts for long-term value 

• Responsive onboarding and technical support from real people 

Although the onboarding journey had a few bumps early on, the Joblogic team stepped up when it mattered most. “We needed a fast, hands-on rollout, and the Joblogic team delivered,” Richard explains. “It wasn’t just a product handover. It was real support, with people like Bilal going above and beyond to get us set up properly.” 

With Clik and Joblogic both part of the same software family, the move felt like a natural progression. It offered the tools and support needed to strengthen daily operations and prepare for future growth.  

What Joblogic has done for FME

FME is still early in its Joblogic journey, but the team is already seeing results and pinpointing where the biggest improvements will come.  

Key benefits so far include: 

• Reduce admin time through automation and digital workflows 

• Custom-built forms that streamline daily operations 

• Improved internal communication and visibility across teams 

• Growing confidence in Joblogic’s features, including the potential of AI 

• Enhanced customer communication and insight via the client portal 

• Greater scalability, setting the groundwork for long-term growth 

“We’re already seeing what the future looks like with Joblogic,” Richard says. “The system is growing, it’s being improved all the time, and our staff can see what that brings to the table.” 

While it’s still early days, FME is confident the investment will continue to pay off as the platform evolves and embeds further across the organisation.