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The story in brief
FME is a specialist in reactive catering equipment repairs, trusted by some of the UK’s most recognisable brands. With McDonald’s making up 98% of its workload, the company is built on responsiveness, reliability, and high-quality service.
FME has developed a strong reputation for doing things right. With a business built on results, the company has moved away from traditional marketing. Word of mouth alone drives consistent demand, to the point that the business no longer maintains a website.
Now preparing for its next evolution, the FME team is focused on keeping its standards high while investing in technology that supports better communication, smarter scheduling, and a more streamlined operation.
01
Their challenge
As FME began looking toward sustainable growth, one core challenge stood out: maintaining its high service standards while preparing to scale. The team needed better visibility, stronger client communication, and the tools to reduce administrative strain without compromising quality.
02
How Joblogic helped
By moving to Joblogic, FME gained a modern service management platform built for long-term improvement, enabling the team to automate key workflows, improve access to job information, and lay foundations for future innovation through APIs and AI.
03
The outcome
FME is still early in its Joblogic journey, but the team is already seeing operational value including time savings through automation and greater confidence in the visibility and tools now available. With a clear roadmap focused on communication, KPIs, and continued optimisation, FME is building an operational backbone that can scale with the business.
Why FME chose Joblogic
To meet their internal goals and external client expectations, FME focused on finding a system that could offer:
Customer portal
A customer portal to improve communication and transparency
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Cloud-based platform
A cloud-based platform to support engineers in the field
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Development and feature rollouts
Ongoing development and feature rollouts for long-term value
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Responsive onboarding and technical support
Responsive onboarding and technical support from real people
Challenge & Opportunity
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Challenge
FME’s move from Clik to Joblogic introduced a high-stakes transition period, where limited timeframes and split data risked disrupting a 24/7 service operation.
Limited flexibility made it harder to introduce new workflows, automation, or customer-facing tools
High reliance on manual processes increased admin effort and operational strain
Rapid-response demands from clients left little margin for inefficiency or system downtime
The business needed stronger data visibility and scalability to support growth without compromising service standards
Opportunity
Adopt a modern, evolving service management platform that could improve communication, reduce admin, and support long-term growth without disrupting a high-pressure operation.
Introduce automation to remove manual steps from procurement and job management
Improve real-time visibility across jobs, priorities, and KPIs
Strengthen customer communication with faster, more consistent updates
Build an operational backbone capable of scaling alongside the business
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Richard Clayton
Director of Operations
The Joblogic features FME uses most
FME has already embedded several key Joblogic features into its daily operations, helping both engineers and office staff work more efficiently.
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Electronic forms
These have been a major step forward in reducing admin and standardising information. Custom-built to suit FME’s workflows, the forms are streamlining day-to-day operations and helping digitise previously manual tasks.
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Client portal
Used regularly to keep customers informed with live updates and job documentation. The portal has helped reduce inbound calls and improve overall transparency.
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Planned preventative maintenance (PPM)
FME is actively using Joblogic’s PPM tools to manage recurring maintenance tasks. This ensures schedules stay on track and key servicing commitments are consistently met.
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Purchase orders
The PO functionality is supporting smoother procurement and cost tracking. It gives the team more control and visibility over materials and job-related expenses.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
Plan & Design
Review processes and align technology to client needs
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Implement & Adopt
Pilot, train, and roll out across the organization
Support & Improve
Ongoing updates, feedback, and long-term growth
Richard Clayton
Director of Operations