HVAC Dispatch Software

Simplify Your HVAC Work Schedule With HVAC Dispatch Software

Scheduling for HVAC jobs has always been more complex. Using HVAC dispatch software, you can swiftly select a customer, log a service request, and assign it to a technician with just a few clicks. This provides HVAC service businesses with the agility to dispatch work more rapidly, which can lead to enhanced productivity. HVAC dispatch software enables you to:

• Organise your schedule with job filters and colour coding for easy categorisation. 
• Plan assignments as either one-off visits or as part of recurring contracts. 
• Prioritise assignments by status, including 'unscheduled', 'overdue', 'upcoming', or 'completed'. 
• Log assignments through the mobile app, allowing technicians to log requests while onsite. 
• View the "big picture" with the technician planner screen for efficient resource management. 
• Determine the urgency of a request with standardised fault codes. 
• Easily replicate jobs with similar tasks using the "log job from the previous job" feature. 
• Avoid assigning tasks to technicians already committed to all-day jobs or on leave. 

Speedy HVAC Dispatch With Drag-and-Drop Scheduling Software

The drag-and-drop calendar of HVAC dispatch software significantly streamlines the scheduling and dispatching process. Immediately after service requests are logged, they become available for assignment to technicians.  

Unassigned tasks can be grouped by geographical location, priority, or customer, offering different calendar views to manage your team's schedule effectively, including weekly or monthly views and grid, list, or map views. This allows for a clear overview of multiple team members' availability without the risk of double-booking. Assigning a task is then just a matter of a button click. 

This can be quickly done if the need arises to update and reassign tasks to one or more technicians. Moreover, you can deploy functions in batches to save time. For situations where no alternative technicians are available, the software includes a planning option to reschedule all subsequent visits for a selected technician or team to accommodate the current change. 

Use HVAC Dispatch Software to Visualise Your Team's Progress

HVAC dispatch software is an excellent tool for bridging the gap between office managers and field technicians. The associated mobile app updates in real-time, enabling onsite teams to instantly modify a task's status on their mobile devices—this, in turn, alerts managers in the office to any status changes. It simplifies tracking each technician's current availability and planning for delays or additional dispatches if tasks are completed ahead of schedule. Consequently, productivity and service levels are heightened by maintaining complete control over scheduling throughout the day. 

Manage Jobs with Our Live GPS Tracker

Beyond live status updates provided by the app, HVAC dispatch software also includes live location tracking to monitor your team. Each field technician's location is displayed in real-time on a map, facilitating the quick dispatch of the nearest technician to a job, especially for urgent calls. This feature is also helpful in identifying delays due to traffic. The software offers a route planning feature to maximise daily schedule efficiency, enabling managers to assign tasks to nearby technicians, reassign tasks to minimise travel time, and automatically schedule tasks to follow a more efficient travel route.