5,000 hours saved: UK National's workflow revolution with Joblogic 

Before adopting Joblogic, UK National relied on manual processes and disconnected systems that slowed workflows and made asset tracking and compliance difficult. The business needed a single, cloud-based platform to streamline scheduling, improve visibility, and give clients real time access to job and compliance information.

Introduction

UK National Ltd has delivered expert facilities maintenance services across the UK since 1994. Based in Stockton-on-Tees, the team supports a wide range of commercial and industrial clients with HVAC, compliance, planned maintenance, drainage, electrical services, and more. 

The business has grown steadily by investing in its people, processes, and technology. While UK National operates at a large scale, they prioritise a personal approach, ensuring every client receives high-quality, responsive service. 

As operations expanded, UK National recognised that manual processes and disconnected systems were holding the business back. He led the move to Joblogic to modernise workflows, improve scheduling, and give both staff and customers a real-time view of job progress. The results have transformed the way UK National works across the board by reducing admin, improving compliance, and enhancing the client experience. 

Why UK National chose Joblogic

They explained that adopting Joblogic was driven by some specific operational challenges that UK National was facing:

Inefficient asset tracking

Managing assets across multiple client sites was manual, time-consuming, and error-prone. Joblogic’s asset management capabilities, including visual documentation and QR code integration, promised a substantial boost to their efficiency. 

Limited client visibility

Customers were frequently requesting status updates, which placed heavy demands on their admin resources. Joblogic’s customer portal promised to solve this by giving their clients real-time visibility of job statuses, greatly cutting down on unnecessary communication. 

What Joblogic has done for UK National

Since they started using Joblogic, UK National has seen some impressive improvements across multiple operational areas: 

These improvements have collectively reinforced UK National’s operational effectiveness, providing a boost to both their business performance and customer satisfaction. 

The Joblogic features UK National uses most

Since implementing Joblogic across their business, some features have become absolutely central to UK National’s daily operations, including: 

Key takeaways

Significant improvements to operational efficiency: Joblogic’s route scheduler and SFG-complaint maintenance scheduling have substantially improved operational productivity, saving UK National over 5,000 working hours annually. 

• Improved asset management and communication: Asset documentation using images and QR codes, alongside the customer portal, has greatly enhanced asset tracking, reduced manual updates, and boosted client transparency. 
• Daily system reliance: Joblogic is in constant use across all departments, from engineers and the helpdesk to accounts, highlighting its central role in company-wide workflows. 
• Clear financial savings: Switching to Joblogic’s cost-effective pricing model has directly resulted in substantial per-user financial savings compared to their previous software provider. 
• User-friendly software: The intuitive interface ensures new users can quickly navigate the system, reducing onboarding time and boosting productivity. 

As UK National continues expanding with Joblogic, their sustained improvements in efficiency, communication, financial savings, and usability clear demonstrate how it plays an essential role every day, supporting their operational goals and future growth.