Comparison
Joblogic vs Service Geeni
Service Geeni is a capable, long-established asset-and-stock system whose 2026 positioning points at forklifts, cranes and industrial equipment. Joblogic is built for building services contractors. The comparison is about which world your business lives in, and which vendor is still building for it.
4.4 Trustpilot rating
99.99% Platform uptime
2 min Average support response, 24/7
1998 Built in Birmingham since
The short answer
Service Geeni (a brand of KCA, founded 1986, Greater Manchester) is asset-centric service management software whose current industry pages target materials handling, lifting equipment, construction plant, industrial manufacturing and similar equipment-led sectors; building services verticals like HVAC, FM and fire and security no longer feature. Entry pricing is published at £40 per engineer per month, but the entry tier excludes purchase orders, stock, the customer portal and F-Gas, which sit in higher tiers or add-ons; the subcontractor portal is Enterprise-only and there is no SFG20 anywhere. Several of its AI features are flagged "coming soon", and its public review base is four reviews. Joblogic includes contracts, SLAs, PPM, assets, stock and native UK compliance as core product, with 24/7 support and a building-services customer base. Equipment-hire businesses should look at Service Geeni seriously; building services contractors typically choose Joblogic. And only one of the two is building toward an agentic operating system for service contractors.
Start here
Who each platform is really for
An honest comparison starts with fit, and here the two products have visibly diverged.
Choose Joblogic if you are a building services contractor
Built for UK Service Contractors: M&E, HVAC, fire and security, refrigeration and FM, and still pointed squarely at them.
- Contracts, SLAs, 52-week PPM and asset registers as core product
- UK compliance native: F-Gas with REFCOM, SFG20, gas certificates
- Stock, purchase orders, customer and subcontractor portals in the licence
- AI working inside the workflow today, with an agentic operating system in development
Service Geeni suits equipment-led service and hire businesses
Deep asset, stock and hire functionality from a 1986-heritage UK vendor, now BGF-backed.
- Hire contract management is a genuine differentiator
- Strong stock: pick/pack, GRN, parts returns
- 2026 industries: forklifts, lifting, construction plant, GSE, medical devices
- No HVAC, FM or building services industry pages on the current site
Side by side
The full comparison
Verified against public sources, June 2026. Service Geeni is more capable than most on this list, so read the tier column carefully; that is where the comparison actually lives.
| What you're comparing | Joblogic | Service Geeni |
|---|---|---|
| Focus and direction | ||
| Built for building services contractors |
✓ Core market, 30+ industry workflows
|
! Pivoted to equipment sectors 2026 industry pages: forklifts, lifting, plant, GSE; no HVAC, FM or F&S pages
|
| Hire and rental management |
! Not a hire platform
|
✓ A genuine Service Geeni strength Hire contracts, 21K hire units claimed
|
| Pricing and tiers | ||
| Published pricing |
✓ From £45 per licence per month, on our pricing page
|
! From £40 per engineer per month Starter only; Premium Plus and Enterprise are price-on-application
|
| What the entry tier includes |
✓ Operational tools in the licence
|
! Thin Starter tier POs, stock, timesheets, route scheduling, portal, F-Gas, API and SSO all excluded
|
| Contract terms |
✓ Clear annual terms; many customers stay for years, some decades
|
! Not published Subscription conditions page exists; contents unverified
|
| Contract and maintenance work | ||
| Service contracts and PPM |
✓ Included, 52-week planner
|
! Premium Plus tier and up
|
| Customer portal |
✓ Included
|
! Premium Plus tier and up
|
| Subcontractor portal |
✓ Included
|
! Enterprise tier only
|
| Stock and parts |
✓ Included Locations, replenishment, PO matching
|
✓ Deep, above Starter Pick/pack, GRN, returns; a genuine strength
|
| UK compliance | ||
| F-Gas compliance |
✓ Native, every tier Built with REFCOM
|
! Enterprise tier, or paid add-on on Premium Plus
|
| SFG20 maintenance specifications |
✓ Native integration
|
✗ Not found anywhere on site or web
|
| Gas certificates |
✓ Included
|
! Self-build electronic forms Form builder rather than certificate engine
|
| AI and what comes next | ||
| AI working inside the daily workflow |
✓ Built in Missed action detection, overdue job alerts
|
✓ AI scheduling with route optimisation Launched June 2025; credit where due
|
| AI roadmap shipped vs promised |
✓ Working in product
|
! Several flagged "coming soon" Job estimation, stock forecasting, predictive maintenance, SLA optimisation
|
| Building an agentic operating system for service contractors |
✓ In development In pilot with early access customers
|
✗ No equivalent direction published
|
| Support and track record | ||
| 24/7 support |
✓ 2-minute average response
|
! Office-hours helpdesk metrics Responsive per reviewers; 24/7 not claimed
|
| Public review evidence |
✓ 4.4 Trustpilot, 300+ reviews
|
! 4 Capterra reviews 4.8 average, but the base is too thin to mean much, and we say so
|
| Heritage and ownership |
✓ Independent, Birmingham, since 1998
|
✓ KCA, since 1986 BGF minority investment 2023; genuine heritage
|
Comparison based on Joblogic and Service Geeni public documentation, pricing pages, verified reviews and user feedback as of June 2026. Sources held on file. Where Service Geeni is strong, the table says so.
The money
What it actually costs
Service Geeni's £40 headline is honest, and thinner than it looks: the capability a contractor needs mostly lives in the price-on-application tiers above it.
Joblogic: one licence, contractor-grade from the start
Published pricing from £45 per licence per month. We don't do monthly contracts; most customers stay for years, and some for decades.
- Job management, scheduling, quoting, invoicing
- Contracts, SLAs and 52-week PPM planning
- Asset registers, stock, purchase orders
- F-Gas (REFCOM), SFG20, gas certificates: every tier
- Customer and subcontractor portals
- Built-in AI assistant, included as standard
The contractor capability is the entry point, not the summit.
Service Geeni: £40 at the door, POA up the stairs
Starter from £40 per engineer per month; Premium Plus and Enterprise on application.
- Starter: asset register, service history, core jobs
- POs, stock, timesheets, route scheduling, portal: excluded from Starter
- Service contracts, PPM, customer portal: Premium Plus (POA)
- F-Gas: Enterprise, or paid add-on on Premium Plus
- Subcontractor portal, SSO, API: Enterprise (POA)
- SFG20: not available at any tier
- Contract terms: not published
By the time the stack matches your work, the price is a conversation.
Tier tables are where comparisons are won and lost. Ask both vendors for a written quote covering exactly the features your contracts need, at three years.
Setting the record straight
The fine print worth reading first
Service Geeni has produced vs-Joblogic battlecard material in the past (a 2024 PDF still indexed, no longer downloadable), but runs no live comparison page. So instead of rebuttals, here are the four findings that matter most from its own materials.
The pitch "Service management in one powerful platform."
The fine print True for equipment businesses, and the platform genuinely is asset-deep. But look at who it is for now: the 2026 industry pages are forklifts, lifting, construction plant, aviation GSE and medical devices. HVAC, FM and building services no longer appear. Products follow their marketing; buy the direction, not the history.
The pitch "Plans start from £40 per engineer, per month."
The fine print The Starter tier excludes purchase orders, stock, timesheets, route scheduling, the customer portal, F-Gas, API and SSO. The tiers that include them are price-on-application. The honest entry price for contractor-grade capability is a quote, not £40.
The pitch AI scheduling, estimation, forecasting, predictive maintenance.
The fine print The AI route optimisation is real and shipped (June 2025), and we credit it. Job estimation, stock forecasting, predictive maintenance and SLA optimisation are flagged "coming soon" on their own pricing page. Buy what ships; put roadmaps in the contract or leave them out of the decision.
The pitch Trusted by thousands of industry leaders.
The fine print The named logos are real and impressive (Toyota Material Handling, Doosan, PHS). The public review base is four Capterra reviews, one of which (Aug 2025) reports bugs, lagging and glitching. Four reviews proves little either way; ask for reference calls with businesses shaped like yours.
Where Service Geeni is genuinely strong
Credit where due. Service Geeni's asset, stock and hire functionality is deep: pick/pack, GRN, parts returns, hire contract management and Power BI add-ons, with ERP integrations (SAP, Dynamics, Epicor) that most SME tools cannot touch, nearly forty years of heritage, and reviewers who praise its support and willingness to tailor. For materials handling, lifting and equipment-hire businesses, it deserves a serious look. For building services contractors, its own website has quietly stopped arguing.
Where the platform is going
Everyone is adding AI. The more useful question is what it's built on.
For thirty years, field service software has organised itself around the job. The coordination between jobs, contracts, compliance and cash has been carried by people: in spreadsheets, in inboxes, in someone's head. That is the gap the industry is now pointed at. The difference is the architecture underneath.
In the platform today
Intelligence inside the workflow, not beside it
Joblogic's built-in AI assistant catches missed actions and flags overdue jobs before they become failures. No third-party software, no separate licence, nothing new to manage. It works where your team already works, which is why it gets used.
In development, with early access customers
An agentic operating system for service contractors
Joblogic is building toward an agentic operating system for service contractors: a system that reads the contract, the compliance and the SLA tier as live rules, and absorbs the coordination the team used to carry. Less reconciliation after the fact. Earlier sight of delivery risk, while it is in flight. Fewer gaps between the office, the field and finance.
Your Joblogic platform continues exactly as it is. The agentic operating system is new and optional.
Operations in flow. Growth in motion. How this compares, in plain terms ↓
The differences that matter
Four reasons building services contractors choose Joblogic
01 · Direction
A vendor still building for your sector
Service Geeni's 2026 site points at forklifts and plant; building services pages are gone. Joblogic's roadmap, AI and the agentic operating system in development are all aimed at service contractors, because that is who we are for.
02 · Tier honesty
Contractor capability at the entry, not the summit
In Service Geeni, contracts, PPM, the portal, F-Gas and the subcontractor portal climb a POA tier ladder. In Joblogic they are the platform. The compliance your contracts require should not be an Enterprise upsell.
03 · SFG20
The maintenance standard your FM clients specify
SFG20 does not exist anywhere in Service Geeni. Joblogic integrates it into planned maintenance and mobile, which is the difference between quoting an FM contract and winning one.
04 · Evidence
A public track record you can actually read
Joblogic carries a 4.4 Trustpilot rating across hundreds of reviews and named building services customers at £20m scale. Service Geeni's public base is four reviews. Ask both for references shaped like your business; only one of us can also point at a public record.
For the evaluation committee
What the comparison means for your role
Software decisions are made by three people with three different fears. Here is the Joblogic vs Service Geeni question through each pair of eyes.
Operations Director
A platform aimed at your operation
The structural question: is the vendor's centre of gravity your industry, or somewhere it migrated to?
- 30+ building services workflows, actively developed
- SLAs, PPM and SFG20 where FM contracts expect them
- 24/7 support for an industry that doesn't close
Finance Director
A price you can see to the top
£40 at the door and POA above it makes three-year budgeting a negotiation. So does compliance sold by tier.
- Published pricing from £45 per licence, operational tools included
- Job costing with P&L per job and per contract
- Sage, Xero, QuickBooks, KashFlow, FreeAgent in the licence
Service Delivery Manager
Compliance without the tier ladder
F-Gas on the Enterprise tier means your refrigeration engineers wait for procurement. Native means they log it today.
- F-Gas, gas certificates and custom forms on every licence
- +25% first-time fix rates (William Austin Services)
- Missed actions flagged by built-in AI before they become failures
For your sector
Where the differences bite hardest
Service Geeni's current industries are equipment-led. These are the building services sectors where the gap is structural.
HVAC and refrigeration
F-Gas in Service Geeni is an Enterprise-tier feature or a paid add-on; in Joblogic it is native on every licence, built with REFCOM, with PartsArena integration for better first-time fix.
97% customer retention in our HVAC niche
Facilities management
FM clients specify SFG20; Service Geeni has no SFG20 at any tier. Joblogic integrates it into the 52-week planner and the engineer's mobile, with contract-level SLA reporting included.
+25% job logging efficiency (Parr FM)
Fire and security
Certificate-heavy, audit-exposed work needs a certificate engine and asset-attached documents, not just self-build forms. Joblogic's builder carries no development charges and the sector base is growing.
Thousands of hours saved on paperwork every year (TechniFire Solutions)
Proof
Results our customers verify
+25% First-time fix rates
(William Austin Services)
(William Austin Services)
+40% Workforce productivity
(Response BMS Scotland)
(Response BMS Scotland)
95% Less paperwork
(Tech Asset Management)
(Tech Asset Management)
+11% Customer profitability
(Maskold Environmental)
(Maskold Environmental)
99.99% Platform uptime
(service-level commitment)
(service-level commitment)
Every figure traces to a named customer or a platform-wide commitment. We don't publish numbers we can't stand behind.
Customer voice
What Joblogic customers say
Named customers, on the record. Not composites, not "a leading contractor".
Joblogic customer
"Maintenance turnover has grown from £6.5m to £20m since 2018. We capture every job, invoice faster, and have complete visibility."
Sam Allen, Director of Maintenance, East West Connect Joblogic customer
"We can drill down on jobs and quotes, and the accounting integration removes manual input."
Julie Pickin, Office Manager, Vigil Fire & Security Making the move
Switching from Service Geeni: the honest version
Service Geeni does not publish contract terms, so start with your subscription conditions and renewal date. Run by people who have delivered service contracts themselves.
1
Contract review
Bring your subscription terms. We will map timing honestly around your notice period.
2
Data migration
We offer a managed migration, scoped to your setup. Assets, service history and contracts brought across with validation.
3
Structured onboarding
Role-based training for office, field and finance. Engineers adopt the mobile app at an 80% rate platform-wide.
4
Go live with support
24/7, 2-minute average response.
What comes across
- Customers, sites and contacts
- Asset registers and service history (their strength, preserved)
- Service contracts and PPM schedules
- Stock records and price books, where applicable
- Outstanding quotes and invoices, where applicable
What gets built properly
- SFG20-aligned maintenance for FM contracts
- F-Gas records on every licence, no tier gate
- Native gas certificates replacing self-build forms
- Customer and subcontractor portals without the Enterprise price tag
For procurement
The questions your IT and procurement team will ask
Enterprise evaluations stall on hygiene, not features. Here are the answers up front.
Uptime
99.99% platform uptime as a service-level commitment. Service Geeni publishes no equivalent figure.
Data protection
UK company, data hosted in the UK, ISO 27001 accredited, GDPR compliant and penetration tested. Data processing terms available for review.
Your data on exit
Your data is yours. Structured export available if you leave. We earn renewals; we don't engineer them.
Who you're buying from
Tracer Management Systems Ltd, trading as Joblogic. Birmingham, UK, since 1998. UK company registration 03611671. Independently owned.
Educate your shortlist
Five questions to ask in any FSM demo
Ask us these. Ask Service Geeni these. The answers separate the platforms faster than any feature tour.
- 1 Which tier does each feature my contracts need live in, and what does that tier cost in writing?
- 2 Show me SFG20-aligned planned maintenance. (One of us can.)
- 3 Which of your AI features are shipped, and which are "coming soon"? Put the difference in the contract.
- 4 Which industries are on your website this year, and were mine on it last year?
- 5 What does support look like at 2am, and what is the average response time?
Questions answered
Joblogic vs Service Geeni: frequently asked questions
Is Service Geeni cheaper than Joblogic?
Service Geeni's Starter tier is published at £40 per engineer per month, but it excludes purchase orders, stock, timesheets, route scheduling, the customer portal and F-Gas; the tiers that include them are price-on-application. Joblogic's published pricing starts at £45 per licence per month, so compare written quotes for the features your contracts actually need.
Is Service Geeni still built for building services contractors?
Its 2026 industry pages target materials handling, lifting equipment, construction plant, industrial manufacturing, aviation ground support and medical devices. HVAC, FM and building services verticals no longer feature on the current site, though older third-party listings still mention them. Joblogic's entire platform is pointed at building services contractors.
Does Service Geeni do SFG20?
No. SFG20 does not appear anywhere on Service Geeni's site or in web results as of June 2026. Joblogic integrates SFG20 into planned maintenance and the engineer's mobile app, which FM contracts increasingly specify.
Does Service Geeni do F-Gas compliance?
Yes, but tier-gated: F-Gas is an Enterprise-tier feature or a paid add-on on Premium Plus. Joblogic includes F-Gas natively on every licence through its REFCOM partnership.
Is Service Geeni's AI real?
Partly shipped, partly promised. AI scheduling with route optimisation launched in June 2025 and is real. Job estimation, stock forecasting, predictive maintenance and SLA optimisation are flagged "coming soon" on their own pricing page. Joblogic's AI assistant is working in the product today, and Joblogic is building toward an agentic operating system for service contractors, in pilot with early access customers.
What is Service Geeni genuinely good at?
Asset-centric servicing, deep stock workflows (pick/pack, GRN, returns), hire contract management, ERP integrations and Power BI reporting, with nearly forty years of heritage behind it. For equipment-led service and hire businesses, it is a credible option and we say so.
Why does Service Geeni have so few reviews?
Its public footprint is four Capterra reviews (4.8 average; the one critical review, August 2025, reports bugs and lagging). Four reviews proves little in either direction. Ask for reference customers shaped like your business; Joblogic's public record is 300+ Trustpilot reviews at 4.4.
Does Service Geeni have a customer portal and subcontractor portal?
Both exist, both tier-gated: the customer portal from Premium Plus, the subcontractor portal on Enterprise only. Joblogic includes both in the platform.
Can I move my data from Service Geeni to Joblogic?
Yes. Assets, service history, contracts, schedules and stock records come across in a structured migration; their asset depth migrates well. We offer a managed migration, scoped case by case; check your subscription conditions for notice terms first.
What is the best alternative to Service Geeni for building services?
For UK building services contractors (HVAC, M&E, FM, fire and security, refrigeration), Joblogic is the most direct alternative: contracts, SLAs, PPM, SFG20 and F-Gas as core product, a vendor still building for the sector, and 24/7 support.
How long does implementation take?
Your scoping call gives you a real timeline in writing. Most customers are live within 90 days. Larger, more complex setups take longer, because configuring the system properly is worth the time.
Where is my data hosted and who owns it?
Joblogic is a UK company with data hosted in the UK, ISO 27001 accredited, GDPR compliant and penetration tested. Your data remains yours, with structured export available if you ever leave.
Built for building services, and still building for it
Bring an FM or refrigeration contract to the demo. We will show you SFG20, F-Gas and SLAs without a tier ladder.
Book your demoExisting customer? Use the support live chat to speak to the team.
Keep comparing
Compare Joblogic with other field service platforms
See how Joblogic measures up across the market, or start from the full comparison library.