Product Delivery Manager

About the role

We're growing fast — and with this growth comes complexity. That's why we're looking for a Product Delivery Manager who’s passionate about building systems that scale, who can bring structure to agility, and who’s excited by the kind of technological innovation and operational excellence that powers the AI-driven world. 

As our Product Delivery Manager based in Ho Chi Minh City, you’ll lead the charge in ensuring our product features are delivered to market smoothly, efficiently, and with impact. 

You’ll be the go-to person for orchestrating release plans, aligning global teams, and ensuring that the incredible ideas we bring to life in Product become polished, customer-ready experiences. While not a hands-on coding role, you’ll need a strong grasp of software development cycles, stakeholder dynamics, and the ability to navigate fast-paced, high-growth SaaS environments. 

What your main focus will be

• Lead the end-to-end delivery lifecycle of product features, releases, and roadmaps
• Align Product, Engineering, and QA teams to ensure on-time, high-quality delivery
• Build and drive delivery plans, track progress, and resolve blockers swiftly
• Ensure delivery outcomes incorporate customer feedback and enhance user experiences
• Own cross-team coordination, ensuring clarity, accountability, and seamless collaboration
• Keep global stakeholders (especially in the UK) informed and engaged through clear, timely updates
• Ensure full release readiness including documentation, handovers, and retrospectives
• Drive continuous improvement of internal delivery processes, tools, and visibility metrics
• Help close the feedback loop between Product, Development, Support, and Commercial teams

What you bring

• 8+ years’ experience in product delivery, product operations, or SaaS project management
• Proven ability to manage software delivery across distributed/global teams
• Deep understanding of SaaS product cycles, Agile methodology, and roadmap management
• Excellent communication and stakeholder engagement skills (especially with UK-based teams)
• Strong command of delivery tools (e.g., Jira, ClickUp, Confluence)
• Strong product mindset focused on customer value and business outcomes
• Organised, analytical, proactive — able to zoom in on detail and zoom out to strategy
• Balanced between execution and long-term scalability
• Fluent in English (written and verbal)

Nice-to-have points

• Experience in delivering B2B SaaS or field service platforms
• Exposure to AI-powered or data-rich product environments
• Involvement in UAT, go-to-market strategy, or client onboarding
• Worked with UK-based customers, teams, or leadership
• Enthusiastic about using tech to solve real-world problems and improving operational trust across industries
  

Remuneration package and benefits

• Market competitive salary range – commensurate with your experience and abilities
• Software product company with European culture
• English-speaking environment and opportunities for growth and self-development
• Enjoy in a nice office with fun, friendly, talented colleagues around
• Working devices are fully provided
• 100% gross salary in probation
• Full payment for Social Insurance package based on your official salary
• Private health care and annual medical checkup for all staffs
• Annual leave entitlement: 15 days (pro-rata) + loyalty (max 6 days) + 03 sick leaves + public holidays
• Annual Performance and Salary reviews
• 13th-month Salary, Loyalty bonus (from 2-year tenure)
• Company events: Company Trip, Year-end Party, Quarterly team building
• Weekly sport activity (Football, Pickleball) and yearly competition
• Daily snacks and drinks provided, Happy Hour every Thursday
• Voucher allowances for your birthday, newborn baby, marriage and compassionate
• Gift for holiday: Tet festival, International Women’s day, Joblogic’s Men day
• Trade Union benefits after Probation (allowances on VN Holidays, Mid-Autumn cake,…)
• Other perks: Joblogic Academy, Certificate sponsorship, Internal training/workshop, etc.

About Joblogic

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship — and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.