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Field Engineer
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Increase client retention and satisfaction by using our central platform to manage installations, maintenance, and repairs.
Joblogic provides a comprehensive range of features that can streamline day-to-day business operations across a wide range of industries. This includes companies involved in the installation and maintenance of drinks machines. Grow your business with efficient job scheduling and tracking, automated invoicing and easy-to-use reporting. Simplify your work processes and reduce admin burden by implementing our beverage industry field service software.
Many service businesses take a reactive and proactive approach to maintenance to maximise equipment longevity. This means keeping a close eye on equipment and any plans for major or complex repairs. View your KPIs for equipment performance, then schedule a reactive visit if a KPI drops and a proactive visit to maintain its working state. All equipment data such as anomaly detections, repaired or replaced parts and quantity are recorded and stored in our beverage industry field service software, accessible to technicians. Your field staff will also receive alerts after a job is logged, along with additional details such as past service dates, client contact information and more.
Joblogic seamlessly connects your back office, on-site technicians and clients, allowing all parties to share information and receive feedback in real-time. This enables your service to troubleshoot problems collectively, increasing productivity and speeding up workflow. You can also record and access service checklists, equipment photos, and gas safety certificates and collect consumers electronic signatures on-site. By replacing paperwork with mobile technology, you can digitise your business operations and scale your service business.
Joblogic's software for the beverage industry enhances customer experience by keeping them in the loop from start to finish. With our mobile engineer tracking feature your clients will be informed when you arrive on-site, after job completion and if any additional work is required via Joblogic's customer portal. You can even create custom notifications for specific tasks, such as sending a service order to the shop for complex repairs. Being transparent with your consumers builds trust and helps to differentiate your brand in the market, so you retain customers and improve your reputation as a credible service provider.
Track the status and progress of new jobs through to completion.
Offline App for iOS and Android connecting your back office and mobile workforce in real time.
Bespoke workflows and forms for mobile including certificates, job sheets and risk assessments.
Speed up invoicing and improve cash flow.
Integrate Joblogic with your accounts system to avoid double entry of data.
Give your customers real-time notifications & alerts.
Stay in control of your business via powerful reporting and data visualisation.
Schedule field engineers in a busy maintenance environment.
Track enquiries to quotations and upgrade to jobs in a click of a button.
Survey, record and maintain equipment at multiple customer sites.
Plan complex maintenance schedules for each site to asset level.
Keep track of your field engineers at all times and in real-time.
Speak to our product expert to see how the Joblogic features fit your business
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